Broken FPC/USB Connector in Karoo 1

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Thorsten Kohlhaas

• November 17, 2022 16:18

My Karoo 1 was a solid and trusty companion. But in the last couple of weeks I experienced some major charging issues. Sometimes it helped to plug and unplug it several times before it finally started to charge. Over the last weekend it stopped charging for good and is dead now. I opened the device and found out that the connection between the USB charging port and the flex cable was broken. The usb jack had now screws or other ways to stand the mechanical stress of plugging and unplugging over a long period of time. In my opinion a predetermined breaking point. There's no chance to fix this issue by soldering the port back on the cable. A spare part is not provided by Hammerhead.

I am not willing to throw away a device because of a $5 cable. If there are any ideas of a DIY solution to restore the charging function, I am very looking forward to hear them.

Kind regards,
Thorsten

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  Antonie Vonk

  • May 18, 2023 18:04

  Have a broken usb port. Tried to fix it but it did not work. Contacted support for ba new usb portt with internal cable.

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  Thorsten Kohlhaas

  • May 18, 2023 18:10

  Hello Antonie. A mobile phone repair shop fixed my Karoo 1.

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  Adrian Immer

  • May 21, 2023 18:34

  I have the same problem. Did you hear back from support?

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  Thorsten Kohlhaas

  • May 21, 2023 18:44

  Support offered a trade up program for the Karoo 2. But no chance for a repair or spare parts. An iPhone repair shop fixed the issue.

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  Adrian Immer

  • May 21, 2023 18:58

  Thanks for the fast reply! I will try my luck in a few shops close by :)

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  Antonie Vonk

  • May 23, 2023 15:42

  Thx Thorsten. I will try the same. In the mean time I bought one from a friend.

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  Rik Ten Wolde

  • July 28, 2023 07:27
  • Edited

  same here, I've contact support for a solution

  

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  Thorsten Kohlhaas

  • July 28, 2023 07:34

  I contacted support, but as the Karoo 1 is obsolete there is no official way to get it repaired or receive spare parts. A phone repair shop fixed it for me but after 4 months of riding it broke again. The physical stress by plugging in and out and maybe the vibration while riding makes this a problem waiting to happen. The phone shop can fix it once again but they say it will always happen again and they can't fix it a third time. 

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