Cellular set up - hammerhead karoo 2

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Tony Mazzarino

• February 01, 2023 09:44

Hi,

No matter where I look online I can't find any documentation that details how to set up the cellular functionality on the hammerhead karoo 2. I already have a cellular plan (voice and data) that works fine in other devices, however, when I enter it into the hammerhead karoo 2 is simply doesn't recognise it and come up with a list of network providers. I've even tried specifiying the provider details manually e.g. MMSC, MMS Proxy etc. but makes no difference. I am based in UK btw, on the Three network.

Regards

Tony

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  Tony Mazzarino

  • February 01, 2023 10:09

  don't worry about this now, tried a different SIM and it worked.

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  Ali

  • February 04, 2023 12:58

  Hi Tony, great to know it worked. Although cellular set up and APN information is private to each SIM card company, I agree that we should create an article with some basic steps. I will add this as requirement to our team members.

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  Guillaume Pot

  • August 24, 2023 10:59

  Dear Ali, is this article created somewhere? Because my cellular SIM does not work, I tried to manually set up the APN according to the SIM card company instruction, it does not work. I cannot manually define the network as there is only 4 choices and mine is not in the list ...
  
  

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  Lee Manes

  • August 25, 2023 04:13

  @Guillaume: can you post a picture of the 4 choices or list them in case I purchase a SIM in the near future?

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  Guillaume Pot

  • August 25, 2023 08:57

  I suppose it's the first 4 networks that are detected, for sure it's local networks, so it will not be of use to you. I don't know if it's because there are only 4 or if it's a software issue and the drop-down menu is not working (I have the latest update).

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  Marc Bolici

  • July 24, 2024 16:52

  I'm also having this same problem. Frankly, I do not understand how a company can develop software that runs on a device and has such inadequate user manual information. I'm trying to get this issue solved through Hammerhead support, but they don't seem to understand the issue (perhaps they also don't have documentation).

  My specific issue is that I can get connection to the network, partially or completely filled triangle, but when I try to test down or upload of a route or ride, it does not work. This feature, on which I partially based my purchase since the Karoo does not have an app that easily allows up/download from a companion phone app, simply doesn't seem to work!

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  Ali

  • July 25, 2024 11:39

  Hi Marc, we see you have sent in a ticket to us. I will work with our team to get this solved for you.

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  Gary Oliver

  • August 05, 2024 08:26

  I am having the same issue and getting sparodic responses from Hammerhead support. I have a UK Sky sim card on 4g (but it does have the capacity to upgrade to 5g which I know they dont accept) Karoo 2 recognises the sim and Sky network but thats where it ends. Rides wont upload to strava until I am home and on wifi. 

  Is there a problem with my set up? Is there a problem with Sky sim cards? If it is the sim then I need to know so that I can cancel my contract in the cooling off period. If they have issues with some providers then at least provide a list of UK providers they know will work.  Still no further forward despite initial communication with Hammerhead a week ago. Frustrating

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