Cellular set up - hammerhead karoo 2

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Tony Mazzarino

Hi,

No matter where I look online I can't find any documentation that details how to set up the cellular functionality on the hammerhead karoo 2. I already have a cellular plan (voice and data) that works fine in other devices, however, when I enter it into the hammerhead karoo 2 is simply doesn't recognise it and come up with a list of network providers. I've even tried specifiying the provider details manually e.g. MMSC, MMS Proxy etc. but makes no difference. I am based in UK btw, on the Three network.

Regards

Tony

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    Tony Mazzarino

    don't worry about this now, tried a different SIM and it worked.

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    Ali

    Hi Tony, great to know it worked. Although cellular set up and APN information is private to each SIM card company, I agree that we should create an article with some basic steps. I will add this as requirement to our team members.

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    Guillaume Pot

    Dear Ali, is this article created somewhere? Because my cellular SIM does not work, I tried to manually set up the APN according to the SIM card company instruction, it does not work. I cannot manually define the network as there is only 4 choices and mine is not in the list ...

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    Lee Manes

    @Guillaume: can you post a picture of the 4 choices or list them in case I purchase a SIM in the near future?

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    Guillaume Pot

    I suppose it's the first 4 networks that are detected, for sure it's local networks, so it will not be of use to you. I don't know if it's because there are only 4 or if it's a software issue and the drop-down menu is not working (I have the latest update).

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    Marc Bolici

    I'm also having this same problem. Frankly, I do not understand how a company can develop software that runs on a device and has such inadequate user manual information. I'm trying to get this issue solved through Hammerhead support, but they don't seem to understand the issue (perhaps they also don't have documentation).

    My specific issue is that I can get connection to the network, partially or completely filled triangle, but when I try to test down or upload of a route or ride, it does not work. This feature, on which I partially based my purchase since the Karoo does not have an app that easily allows up/download from a companion phone app, simply doesn't seem to work!

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    Ali

    Hi Marc, we see you have sent in a ticket to us. I will work with our team to get this solved for you.

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    Gary Oliver

    I am having the same issue and getting sparodic responses from Hammerhead support. I have a UK Sky sim card on 4g (but it does have the capacity to upgrade to 5g which I know they dont accept) Karoo 2 recognises the sim and Sky network but thats where it ends. Rides wont upload to strava until I am home and on wifi. 

    Is there a problem with my set up? Is there a problem with Sky sim cards? If it is the sim then I need to know so that I can cancel my contract in the cooling off period. If they have issues with some providers then at least provide a list of UK providers they know will work.  Still no further forward despite initial communication with Hammerhead a week ago. Frustrating

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    Jason Green
    • Edited

    @Gary Oliver - these are the settings I use on my Karoo 2, which allow my wife to track me live using a Sky Mobile SIM, hope they help solve your issue:

    Name: Sky Mobile Internet
    APN: mobile.sky
    Proxy: Not Set

    Port: 9028

    Username: None
    Password: None
    Server: Not Set

    MMSC: http://185.110.178.96:38090/was

    MMS Proxy: 185.110.178.97

    MMS Port: 9028

    MCC: 234
    MNC: 57

    Authentication Type: None
    APN Type: Default

    APN Protocol: IPv4

    APN Roaming Protocol: IPv4

    Bearer: Unspecified

    MVNO Type: None

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