Unable to Pair with iPhone

Answered

Follow

Rob Klingensmith

• January 31, 2021 05:37

I'm running iOS 14.4 and am unable to pair Karoo 2 w/ iPhone.  The code requested by the iPhone is never displayed on the head unit.

0

• 

  Ali

  • January 31, 2021 06:37

  Rob - what are the steps that you have already taken to solve this problem? Also, can you check the software version under About > Build number on Karoo 2

  0

  Comment actions Permalink
• 

  Marco Kleine

  • February 05, 2021 13:36

  same problem here. Any solution?

  0

  Comment actions Permalink
• 

  Ali

  • February 05, 2021 14:22

  @Marco - iPhone is a simple connection without the app, and there are no known issues as of now compared to the companion app for Android phones. Could you please let me know the steps you have already done trying to get it resolved? 

  0

  Comment actions Permalink
• 

  Marco Kleine

  • February 05, 2021 14:50

  Hi @Ali,

  I was able to solve the problem with an iOS update. Before the update, there was no pairing code on the Karoo 2.

  Thx for your fast reply :)

  0

  Comment actions Permalink
• 

  Joey D

  • February 08, 2021 19:52
  • Edited

  Same issue here ... just got my Karoo 2, updated and current:

  Settings => Phone Pairing

  When I "turn on" the toggle button, the screen on the Karoo 2 doesn't refresh ... meaning ... is just continues to show "Turn on to connect your phone and view notifications in ride"

  If I exit the screen, and go back into Phone Pairing, it then shows instructions for Apple and Android

  From there, if I go on my iPhone's bluetooth settings and select Karoo 2, my iPhone prompts me for a pin, but no such information is displayed on the Karoo 2.

  If I back out of the Karoo 2's "Phone" screen, I sometimes see the pin briefly flash on the screen ... but not long enough to read or acknowledge. Then, the phone toggle button gets set to "off" again, and I'm doomed to the same cycle.

  I've power cycled both devices several times. 

  UPDATE 2/8: I did a factory reset on my device, and this time, the PIN shows up and I'm able to pair. So ... if you have this issue ... try a factory reset (from the settings menu on the K2)

  0

  Comment actions Permalink
• 

  Martin Nowell

  • March 22, 2023 12:49

  I also am unable to pair my iphone x with the Karoo2.     My phone is updated to 16.3.1. Karoo 2 shows as not connected in Bluetooth, and will not connect.

   

  0

  Comment actions Permalink
• 

  Ali

  • March 23, 2023 10:03

  Hi Martin, as a basic first check, could you confirm if you tried to forget the device from your iPhone and connect Karoo again?

  0

  Comment actions Permalink
• 

  Martin Nowell

  • March 23, 2023 10:09

  Yes thanks Ali,   I have tried that,    I have tried resetting both the Karoo 2 and my iphone to no avail.

  Martin

  0

  Comment actions Permalink
• 

  Ali

  • March 23, 2023 10:12

  Martin, I have created a ticket to troubleshoot this issue on your device. Please follow up with us on the ticket with the serial number of your Karoo 2.

  0

  Comment actions Permalink

Please sign in to leave a comment.