Battery problem Karoo 1

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Mentor Jasari

• February 20, 2021 21:19
• Edited

From the latest software update, I'm having battery issues.  With the battery fully charged, on a previously used course and brightness set pretty low and adaptive lighting off, I'm getting the 'low battery warning' after just one hour.  It is switching to low battery mode, and then a few minutes later it shuts down completely. Has anyone else had any issues since the new update came out a few weeks ago?

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  Hari Krishnan

  • February 21, 2021 11:26

  @Mentor:  We are sorry to hear about the issue that you are facing with the battery performance. We received your ticket and one of the members of the support team will be replying to the ticket with the troubleshooting steps within 24 hours.

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  Mentor Jasari

  • February 21, 2021 11:56

  Ok, thank you. I hope we wil fix this problem

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  Mentor Jasari

  • February 26, 2021 10:23

  5 days ago you told me I have to wait 24 hours.
  will you let me know what happened with battery after update?

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  Hari Krishnan

  • February 27, 2021 17:20

  @Mentor: I see that Akhil is already working with you on the ticket and he has to take time off due to personal reasons. He will be available tomorrow. Since he has a better understanding of the issue, I will let Akhil answer you tomorrow. We apologize for the delay caused by our end.

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  Jason Wright

  • April 26, 2021 16:52

  I am having the exact same issue.  I started my ride at 93% battery, 53 minutes in I got 'low battery warning'.  To make it worse I was trying to use a course for navigation.  It's now the second ride I've lost due to this issue.  There have been a host of other performance woes such as elevation not calculating, the strava sync issues, and extremely slow charging.  

  I was the biggest fan of Karoo with the hopes it had promised, with the continual performance issue and the lack of carrying support such as phone notifications to the Karoo 1 I feel like I've been duped.

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  Mentor Jasari

  • April 27, 2021 07:53

  @Jason I still have the same problem, but i buyed a power bank.

  https://www.mytrendyphone.ch/shop/goobay-bike-powerbank-215222p.html?gclid=CjwKCAjw7J6EBhBDEiwA5UUM2sFjE8zdmccCHVDwBBNTvWFrQz8KF7LEAjbSi-AdUJlzNjjAdNpTahoCUD0QAvD_BwE

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  Claes Hinder

  • May 03, 2021 13:21

  Same battery problem. Drained battery in 1 hour yesterday.

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  Jason Wright

  • May 03, 2021 13:52

  It happened for a thrid time in a row on Friday.  Again, after being very frustrated I began thinking about was has changed since this was a sudden issue and was not driven by a single SW upgrade.  I realized that I turned off battery saver because I liked controlling that myself (I was turning the screen off myself as much as battery saver was).  After I turned battery saver mode back on I was able to do a 4 1/2 hour ride and a 2 hour ride without this issue surfacing. I believe this is attributed to a bug in SW with battery saver.  Without trying to sound sarcastic, I'd say right now if you have battery saver turned off that should be called battery bleed mode.

  This is what I've found so far, others please let me know if you've had this drain issue even when battery saver mode was turned on?

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