Karoo 2 losing routes and not uploading from Strava

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Katy Hanks

• March 28, 2021 07:13

Also having same problem. Have disconnected and logged out of both Strava and Dashboard & then logged on and reconnected. Loads of my routes lost and no new routes will upload, including if I manually enter Strava http link. Also had to download a .gpx file to get today’s route to save to Karoo 2.

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  Michiel Modderman

  • March 28, 2021 10:16
  • Edited

  I saw a similar post about this issue on this topic on Reddit. It seems like disconnecting the Hammerhead from Strava, logging Strava out on all your devices, log in again, connect Strava may solve your issue.

  I don't seem to have any problem syncing routes from Strava to my Karoo 2.

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  Rafal Kaczorowski

  • March 28, 2021 10:55

  I have the same problem, unfortunately disconecting and reconnecting accounts or logging in does not help, and while there is no problemwith komoot, with strava still a problem

   

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  David Heisner

  • April 02, 2021 22:18

  Logged out of Karoo and back in and it uploaded the 3 rides that had not loaded to Strava before. 

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  Nigel Christmas

  • April 04, 2021 15:40

  I can live live with all the bugs and there are many but losing data unforgivable and needs fixing ASAP, roll back software if needed don't leave it like this till next update. Disgusting to have to be dealing with this.

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  Stuart Yalden

  • April 10, 2021 22:00

  Same problem.  I used to be able to see routes with an icon to the right indicating how it was created (ie Hammerhead, Strava or downloaded).  Now it just shows Hammerhead routes.

  So I've logged out of Strava and Hammerhead.  Manually disconnected.  Logged back in and reconnected, but still not working.  Repeated this 3 times and closed browser.  Still nothing.

  Back to manually uploading the gpx file.  Shame as this used to work really well a few days ago

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