Ride automatically ends when I stop mid ride
AnsweredOn my last 2 rides my Karoo 2 has ended a ride recording when I stop for a short while. When restarting it has zeroed all the data and started a new ride.
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Somewhat similiar - I had issues with my sensors and couldn't get them back. I decided to restart the device, hoping that the ride will be recovered and continue. What happened instead is that the current ride was finished and new one was started. I didn't lose data, but this was somewhat unexpected. Other devices I was using (Garmin, Wahoo) continue recording the ride after restart
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This has happened to me 3 times so far (twice on the same ride) since the 1.198.1007.12 update and here's how I recovered my rides:
1. Enable developer mode: Go to Settings -> About -> scroll down to build number and tap on it 7 times or so.
2. Download Android File Transfer
3. Connect Karoo to your computer
4. On Karoo, go to Settings -> Developer Options -> Select USB Configuration. Set this to MTP.
5. Android File Transfer should start on your computer (open it manually if it doesn't).
6. There's a directory named FitFiles which hopefully has the .fit file from your lost ride.
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Elizabeth, could you share the SN and the FIT file of these rides with. Please submit them in a request form: https://support.hammerhead.io/hc/en-us/requests/new
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