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Ottavio Chiriotti

• March 29, 2021 09:17

it turned off during a lap and when I put it in charge it did not save my lap how can I recover it?

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  Akhil

  • March 30, 2021 11:15

  Hey Ottavo,

  I am sorry to hear about your Karoo shutting off during the ride, Did it shut down due to low battery? You can download your FIT files from the internal storage of the Karoo by following these articles below: 

  https://support.hammerhead.io/hc/en-us/articles/360005925374--Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-PC

  https://support.hammerhead.io/hc/en-us/articles/360007012873-Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-Mac

   

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