Quick Delete of Current Ride/Route....WHY OH WHY HAMMERHEAD?!?!?!?!
Answered
Dear Hammerhead,
First I want to say that I really like my Karoo2. It has been a great replacement/successor to my Garmin 1030. I am very glad I switched. I only have a handful of rides on it so far, but I have no regrets switching...in general. But let me walk you through a little scenario:
[side note, this is directed at the Hammerhead UI team]
You are an American living the dream in Belgium, and you have gone to Gent to pick up your "forever" bike and ride it home to Antwerp for it's maiden ride. It's March however, so it isn't exactly warm out....so you are kitted up in your Flandrian best which includes full fingered gloves. You realize your gloves are a bit old and don't have capacitive threads in them so the screen on your Karoo2 doesn't work with the gloves....BUT that is ok! because the Karoo2 allows for button navigation as an alternative to the screen. Hurrah! A great feature here in Belgium given the weather. Over the next hour you flip between the map and metrics using the top right button. You find the Karoo2 isn't very firmly locked into place with the Garmin style half twist, but it isn't rattling around either, so when you go to press the top right button with your right index finger, you lightly place your thumb on the left side of the Karoo2 "just to make sure" you don't accidentally knock it sideways and out of the mount. Everything is just fine....better than fine. The new bike is amazing, the countryside is beautiful, and it is mostly sunny with just a moderate amount of that famous Flemish wind....
[queue foreboding music]
You reach down to switch over to metrics to see how things are going as you have now done a dozen times, but just as you press the top right button a gust of wind comes by...you clinch your hand up ever so slightly as the bike bobbles just a bit in the gust....
Now, please freeze frame this in your mind. Your right hand extended, index finger is on the top right button and your thumb rests relatively lightly on the top left side opposite your index finger...What happens when you unintentionally squeeze both sides ever so slightly? THE DIALOG TO DELETE THE CURRENT ROUTE!!!! Now, Hammerhead UI team, I can hear what you are thinking...."Yeah, but we are good UI people, we made sure there was a confirmation dialog so you have to confirm to delete. It isn't instant or anything."
Ok, so lets go back to that moment frozen in time....now I want you to think about where your right ring finger is........Yes, that's correct....it's directly over the button used to confirm deletion! So, as the wind gusted, in concert with you trying to press the top right button, you manage to hit the top left button AND out of instinct to preserve your Karoo2....your right ring finger also presses to the side so as to make sure the Karoo2 doesn't accidentally get dismounted.....and in a BLINK of an eye....the maiden ride of your forever bike disappears into the ether never to be returned!!!!!
I didn't even see it happen it was so fast.....I pulled over to the side of the road and spent 10 minutes just trying to figure out what happened. I thought maybe it was a crash/restart(as my Garmins have done so many times), but that didn't appear to be it.....so I just started experimenting and trying to think about what I was doing....when I pushed both top buttons!
WHY IN THE NAME OF EDDY IS THERE A QUICK DELETE OF CURRENT ROUTE DIALOG?!?!?!?!?!?
It takes at least 3 button pushes just to finish a ride! Why can I easily do a three button(effectively) press and just nuke my ride?! What is UI development/feature story behind the idea that this should be a thing?
Please, please please! Either make this harder to do, make it very different to do, or make it possible to disable in the settings, please!
Think of all the maiden rides, races, last rides, and fondos that could be saved if you just made this change....and think of all the horror experienced so far by everyone who has managed to do just this same thing as I did. I am sure it doesn't happen a lot....but it doesn't have to happen at all!
Kindest Regards,
John "Mourning the loss of a maiden ride" Hughes
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That shouldn't delete the ride though, only stop navigating, because you got rid of the route. I know it's a pain but if you just pressed both buttons again, selected Add Route and added the same route again, it would continue from where you were. Might have to mayabe takes off gloves for this? Or maybe not, just use the bottom right select button to select the right route and off you go.
What am I missing? Did you mistakenly think the whole ride was gone?Cheers.
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Saad
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Hi John!
First - thank you for painting quite the picture with your words! I felt like I was there.
I’m very sorry you lost the ride. That is a bummer for sure. There is an adjustment period with a new device before everything feels fluid, especially when swapping from one company’s UI to another. I cannot speculate as to what you touched or pressed, but I will say that touching the top 2 buttons does bring up a quick menu with an option to “Remove Route”. This is actually a useful feature so I don’t want you to b e worried to use it. It simply ends the current navigation, but does not end the ride in progress. I use it all the time when my looped routes bring me back into town. I don’t need the navigation for the rest of my ride so I just remove the route. It just removes it. There is no confirmation screen or anything like that when you press it.
With the gust of wind, the new bike, the awesome location, and new computer—- in the moment, I feel you may have hit something else. When it asked if you wanted to end it, it just went downhill from there.
I am very sorry you last that amazing ride! Try out the Remove Route feature sometime when you’re done navigating but still riding. It’s a good one to know when you need it!
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Was this resolved and an Indexed instruction or video done to avoid it? Oh yes there isn't one. (10/22 I searched on it)
It was discussed in the staff followup. Oh yeah...
I occasionally lose rides as one of the failure to completely record a ride I get ~5-8% of the time.
The end of a ride may happen when you're bonked and need a fool proof follow up.
I have been getting a good error check on the latest updates, but moving buttons on the interface with updates and uncertain "Watch Out" warnings are an ongoing concern if attention is not focused.
Maybe a list of "watch outs" would be useful. May be a video tutorial that was up to date.
Having the delete and end ride in the same button series, even with warning the flag, is not optimal UX.
Serious rides I double track on with MMR
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