Order tracking "does not exist"

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David Horn

• April 07, 2021 17:46

Hello,

I recently ordered a Karoo 2. I'm almost certain I did it through the Hammerhead website (via a Google search) but I noticed today that the tracking link goes to a page with Shopify that says that the order doesn't exist.

Can anyone confirm whether Hammerhead uses Shopify to handle purchases?

Thanks,

David

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  Brian Sawyer

  • April 07, 2021 22:46

  I found that my tracking number was a FedEx number so I was able to search its delivery through FedEx yours might be also but I had the same problem with Shopify they posted no details no information at all

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  Akhil

  • April 08, 2021 11:02

  Hey David,

  Thanks for posting. Yes, we do indeed use Shopify to handle and manage our orders, I see that Mia has responded to the ticket you had raised as well. You should receive the tracking information soon.

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