Ride won't sync to STRAVA or Dashboard

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Bart Crum

• April 15, 2021 05:33

I was riding today but my battery of the Karoo2 died mid way. When I started charging it just now and looked up the ride I noticed that the partial ride was saved thankfully! Good news!

However, for some reason it simply won't sync with the hammerhead dashboard or any third party app like Komoot or Strava. I have tried multiple wifi network. It just won't.

The ride won't even show up on the hammerhead dashboard. When I try to manually upload it as described in the help article on this website I don't get any notification that is succeeded (or failed). The ride won't sync.

Thanks!

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  Akhil

  • April 15, 2021 10:46

  Hey Bart,

  Thanks for posting, Looks like the FIT file may be corrupted due to missing data. I see that you have raised a ticket with us & Ashish will respond back to you at the earliest with a solution :)

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  Bart Crum

  • April 15, 2021 15:24

  Hi Akhil,

  Thank you. I look forward to hearing from Ashish. Can't wait to fix this!

  Bart

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  Stephen Butler

  • April 18, 2021 21:25

  The post is not answered by saying you'll check on it... I have the same problem... the only work around is to download it to a computer then upload to strava  the FILE CAN"T be corrupted because it will then upload fine... Maybe it is your latest update.

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  Pedro Perez

  • June 10, 2021 15:38

  Hi All

  I have the same problem.

  Did you finally receive any feedback on how to fix it from HH colleagues?

  Thanks

  Pedro

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  Bart Crum

  • June 10, 2021 15:53

  Hi Pedro, I certainly did. Ashish reached out to me. Essentially you have to download the file from the device and upload it manually. Here are the instructions:

  As we have seen in the past, when a Fit file is corrupted or the complete information is not recorded during the ride, the Activity fails to get uploaded to the Dashboard and to Strava.
  The only option we suggest to our customers is manually uploading the FIT file to Strava.
  
  Currently, the Activity cannot be manually imported to the Dashboard. We are requesting you to upload it manually, as we do not want you to lose this important ride.
  1) Please download the FIT file of your ride, which you had a concern about syncing with Strava.
  Downloading a FIT file from the Karoo or Karoo 2 on your PC
  Downloading a FIT file from the Karoo or Karoo 2 on your Mac
  2) On the Strava application on your computer, click on "+", and "Upload Activity".
  3)Browse for this FIT file and "Save & View".
  This should upload the Activity to Strava.

  Good luck!

  Bart

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  Richard Apple

  • March 23, 2023 00:08

  My Hammerhead Karoo will no longer sync to my Strava Account over wifi despite both being linked to my wifi signal. How can I fix this?????

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  Ali

  • March 23, 2023 10:01

  Hi Richard, As the first basic check, could you confirm if you tried to log out and log back in to the Hammerhead account from the Karoo? Also, what happens if you try to sync it manually? Is there any error message on the Karoo?

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  Ali

  • March 24, 2023 07:19

  Richard, as per your comment on ticket to support, this seems to be solved by signing back in.

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