Sensors Lost Following Latest Update

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Jonnie

• April 16, 2021 09:01

Following the latest system update I wheeled my bike out of the house and was all set to go, until I turned on my Karoo 2 and to my surprise (and a bit of frustration) my device had reset itself and lost all my sensors which meant that I was then delayed pairing them back up (not all successfully).  My ride screen format had been retained, but not the sensors.  Has anyone else experienced this?  It makes me a bit nervous about future updates.

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  brausche

  • April 16, 2021 09:26
  • Edited

  Yep, this seems to be the normal behavior. When resetting the K2 the profiles remain, but all sensors have to be paired again.

   

  Here is what happens after a reset (and what you have to do:) https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

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  Jonnie

  • April 16, 2021 09:24

  Since installing this update my Karoo 2 seems unable to identify any speed sensor at all.  I have all sensors prioritised ahead of the GPS and still it can't locate any speed sensor.

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  Vicente Reig Rincón de Arellano

  • April 16, 2021 19:00
  • Edited

  Same here, I lost all my sensors while performing a necessary hard reset on a Karoo 1 on the latest build as of today. Followed the steps I laid out in this thread and got them up and running again. Hope it helps!

  https://support.hammerhead.io/hc/en-us/community/posts/1260801188230-hammerhead-karoo-does-not-detect-ant-sensors-Garmin-cadence-and-speed-sensors-?page=1#community_comment_1260803572929

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  Jonnie

  • April 17, 2021 11:05

  Thanks, Vicente.  That worked a treat. 

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