Touchscreen not responding during ride with K2

(I have to post this again, since my previous post is labelled "answered", but the problem remains)

Since I started using my K2, scrolling or zooming the map doesn't work as it should: when I try to scroll the map during a ride, it simply does not move. Also, zooming by double-tapping does not work. Using the hardware buttons works fine. For example, holding the lower right button brings me to the cards-screen, but tapping the "home" button on the screen does nothing... It seems like the device is unable to process the touch requests, because mostly it doesn't work but sometimes (about 1 time in 10-15), is eventually does move as it should. Obviously, this is extremely annoying when trying to look ahead or when adjusting the route on the way.

It doesn't seem to be a problem with the screen, because it works perfectly when I do the same thing at home. At home, there's no lag and the map reacts immediately. It just happens during a ride, even when I stop for a minute.

Did anyone experience this problem? Could it be a software problem? (I did download and install all available updates). I tried installing a new profile, but this doesn't solve the problem.

Ashish Kuttappa

April 29, 2021 15:21

Hey Tim,
I am sorry to hear about the concern with the zoom function not working as expected during the ride. We would love to help you with this. We have responded back to the email you have sent about the same problem. Please provide us the requested details, which will help us troubleshoot your issue further.

Touchscreen not responding during ride with K2

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