New firmware 1.205.1030 disconnects from all sensors

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Benjamin Hendler

• May 08, 2021 20:05
• Edited

Hi!

I've been using the Karoo 2 for a month and been working almost flawless beside some cadence dropouts. Today I had the seasons first two races and did so on the new firmware. Unfortunately it connectet to sensors (HRM - Garmin, Pedals - Favero  and ShimanoDI2) but dropped all of them minutes in and couldnt reconnect two them no matter what I did.

Tried the following:

1. Deactivated sensors through the top menu TWICE during the races, no affect at all.
2. Restart. Worked again but lost the sensors 5 minutes in.

To add to the sadness it was a good race with podium places but now I have NO WAY to analyse the data because the Karoo didn't record it /show it.

This is such a critical issue.

3

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  Nigel Christmas

  • May 10, 2021 13:41

  Hi Ben try factory reset

  Since update mine is now working flawlessly, but the wifes which was ok is now disconnecting as your post. All sensors exact same and in same order only deference between us is that mine has been factory reset. Have reset Wifes and will keep an eye on how it goes.   

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  Nigel Christmas

  • May 10, 2021 14:06

  Go into settings, scroll down to find it. It wipes all data fom unit as new. Honestly only takes 5 minutes connect to WiFi sign back in and everything you have setup syncs back to unit except phone and sensors.

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  Jim Markisohn

  • May 10, 2021 15:10

  I had the same failure after installing the update, and like Nigel, did a factory reset and all is now good. Things were "back to normal" on this morning's ride.

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  Benjamin Hendler

  • May 10, 2021 15:21

  Hi! Can report that after a factory reset it worked for yesterdays ride. Crossing fingers for the future :)

  Although, the battery drain is insane 20% per hour. After 4h it was below 20 percent (started with 96%).

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  Dakota

  • May 11, 2021 02:51

  Hi All,

  Thank you for the questions, updates & sharing of this feedback! 

  Just to clarify, I've linked the steps to complete the Hard-reset here: https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

  I am glad to hear this has been resolved following the Hard-Reset steps. However, if this issue is unresolved & you are also experiencing higher than normal drain rates, you may log a ticket with our support team & one of our associates would be happy to look into this further! Please be sure to share the device serial number as well as a few .fit files prior to this update & after of course.

  I appreciate you reaching out!

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