Greyed Out Routes

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David Walker

• May 27, 2021 23:33

I have downloaded the entire US maps onto my Karoo2.  However, I have noticed that every time I download a route it shows up in the list in grey and after a minute (more or less) it turns to normal.  Is there some processing that happens after the route is downloaded but before it is ready to use?  If not, they why are the routes showing up as grey at first?

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  Akhil

  • May 30, 2021 17:45

  Hey David,

  Seems like there is a delay in the sync between the Karoo & the dashboard. Please log out of your hammerhead account on the Karoo and log back in. This should resolve the concern.

  If you still continue to face the issue, I would urge you to please drop us a ticket at supprort@hammerhead.io with a short video clip of the issue so it would help us assist you better :)

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