Still only a fraction of Live Segments available with new 1.210.1045 software
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I was very exited after reading that the new 1.210.1045 Karoo software would finally be able to sync an unlimited amount of starred live segments to the unit.
So after updating to the new software I went to the live segment page in the settings, selected "sync segments" and expected to finally see all my starred segments.
However, I still only see a small fraction of them, I counted only 153 of my 500+ Live Segments 😥
None of my segments is flagged as dangerous or such, so this can't be the reason.
I've also signed out and back in on the unit. Initially the segments where gone after going back to the segment settings, but after a sync I only got the small fraction back I mentioned above.
So what kind of magic is required to sync all segments?
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How could a hard reset be helpful when a disconnect and reconnect to the Strava account would not solve this issue?
After disconnecting the Strava account the live segment list on the Karoo was empty. And after reconnecting, the same incomplete list of segments appeared again.
Others had the same problem, did a hard reset and that did not solve the problem. So it seems to be an issue in the Karoo software... -
Hey Frank,
Thank you for bringing this out here! seems like we might have to refresh the sync between the unit and Strava, Could you please go ahead and disconnect Strava on your dashboard & ensure to reauthorize the Dashboard onto Strava once more?
You should be asked to sign into Strava when you connect it back onto the Dashbaord. Do also note that Segments with Grade >-0/25% will not sync onto the Karoo.
Please do feel free to drop us a ticket if this continues to persist, We would love to debug it further :)
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Thank Akhil for your suggenstions, but I've already done this and it did not help. I first disconnected Strava from the Hammerhead Dashboard, then also revoked access from Hammerhead from the "My Apps" page in my Strava settings.
Result: all live segments were gone from the Karoo 2.
After reconnecting Strava in the Hammerhead Dashboard Strava asked to grant access again and live segments appeared again on the Karoo 2. However, it were still only about half of my starred live segments that should sync.
I have done this whole process twice now without success.
I've checked all of my starred segments in Strava, 368 are Ride segments for which I can set a goal.
As I understand it these should sync. But I only see about 150 on the Karoo 2.
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