Inconsistent auto-pause behaviour with the latest update

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Vincent Teng

• June 04, 2021 02:52

Went out on a ride today and I’m having issues with my speed sensor after the new update. I have a garmin speed sensor and a giant power pro PM connected via ANT+. Never really had an issue with them before aside for the brief disconnects. The ANT+ connection seems more solid now but the speed sensor data seems delayed. This is most apparent when slowing down to a stop. I’d see the speed decrease and then it’ll get stuck for a few seconds at 4-8km/h. Sometimes it will go to 0 and sometimes it won’t. When it does go to 0, the auto-pause isn’t engaged and the ride time keeps going. I’ll do a factory reset to see if it fixes things.

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  Edgar Karel

  • June 04, 2021 06:40

  I also noticed at one point during ride yesterday that speed stuck on 0.1 km/h when standing still. I didn't check during other stops. However I will do a hard reset today, so hope that will solve the issue.

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  Hari Krishnan

  • June 04, 2021 11:45

  Hi Vincent, I see that you are facing issues with inconsistencies in the Auto-Pause behavior as well as the recordings from the speed sensor. We would like to investigate this issue. For this, I have created a support ticket requesting the FIT file of the Ride and the URL of the Ride from the Dashboard. I request you follow up on the ticket with these details as that would be more convenient for us to troubleshoot the issue.

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  Ali

  • June 04, 2021 14:58

  Hi All, we are actively investigating this issue right now and will have a fix very soon

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  Vincent Teng

  • June 04, 2021 16:14

  Thanks Hari & Ali! I've sent in my FIT file and ride URL to the support ticket. FWIW I'm also using a Garmin speed sensor 2. 

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  Ali

  • June 05, 2021 01:44

  There was a new update pushed out today that solves this problem

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  Ryan Walsh

  • June 08, 2021 22:24

  Mine does the same thing. It doesn't auto pause at all and I don't notice until the time is still running 20 minutes later after I take a chill break or go into a store.

  The latest update didn't fix it either like Ali says.

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  Vincent Teng

  • June 09, 2021 05:10

  @kuntus Just went for a ride today and my auto-pause is working again.

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