Andy

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Andy Hooper

• June 08, 2021 09:27

I'm having constant issues with my Karoo2. I have done various software updates and factory resets. When loading a route from the device I constantly get a preparing your ride message. This can last for about 2hrs and sometimes settles. It regularly keeps dropping back to the ride profiles. Also I experience blacked out blocks on the screen and sometimes route map arrows but no map. When stopping at a cafe when stting off sometimes the app also freezes. TBH I'm at the point of throwing the device in the bin. I just can't rely on it. Help required please!!!

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  Steve

  • June 08, 2021 10:18

  Sounds like you need help from the team at Hammerhead. Suggest you "Submit a request" and take it from there.

  A few comments:

  1. You should only need to do a software update every two weeks, which is the frequency that Hammerhead releases new updates
  2. You might want to try creating a new profile and deleting the old one; it's possible your profile is causing these problems
  3. Ensure you have the correct maps downloaded for the region in which you ride

  Maybe give those things a try. My Karoo has been very stable the last few months so I am a little surprised to read your experience, unless the issues you're experiencing are entirely hardware related.

   

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  Michiel Modderman

  • June 08, 2021 11:33

  As an addition to Steve's suggestions, instead of "throwing it in the bin" you should consider sending it back to Hammerhead, assuming you're still within the 45 days.

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  Jami

  • June 09, 2021 04:03

  Hi Andy,

  I have replied to the ticket you logged with support. It sounds like you may have a corrupt profile.

  Check out the steps that I provided and let me know if the situation is improved. Don't worry - we will get this resolved!

  Thanks!

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  Giuseppe Liverino

  • June 13, 2021 06:12

  I am having the same issue as Andy. Stuck on "Preparing Route" since I created my own profile. No tbt or distance to next turn. I have submitted a ticket. Will try to delete it and report back.

  

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  Giuseppe Liverino

  • June 13, 2021 06:18

  @Jami and @Andy, I have deleted all my profiles and restarted the Karoo, still stuck on preparing ride. Could you please share your step by step troubleshooting for this? Did it work for you, Andy?

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