Comments

35 comments

Sort by Date Votes
  • Official comment
    Avatar
    Akhil

    Hey All,

    We have identified the root cause behind the login issues on the dashboard and our team has ensured to resolve it! We do sincerely apologize for the inconvenience caused and we have taken necessary countermeasures to avoid such issues in the future.

    Thank you for your continued support :)

    Comment actions Permalink
  • Avatar
    Carsten Hirtsgaard

    yes, same.

    need to upload a route for tomorrows ride :-(

    1
    Comment actions Permalink
  • Avatar
    Frank Maresca

    Same here, workouts synced early this am, ride will not synce for the last 3 hours.

    1
    Comment actions Permalink
  • Avatar
    Reinhard Plietsch

    for last 3 hrs there is an outage here as well :-(

    1
    Comment actions Permalink
  • Avatar
    Andrew Rosenfeld

    I got nothing.....Did I really ride If I can't upload to Strava?

    3
    Comment actions Permalink
  • Avatar
    Simone Deluca
    • Edited

    yep, it's down and probably lost my ride. Had problems earlier today already on the dashboard but the Karoo 2 seemed to be fine. Now it's all screwed up. Not being logged in makes the karoo unusable, no preferences, no profiles, no nothing. Wasn't expecting that

    And nobody replying, not a good sign

     

    1
    Comment actions Permalink
  • Avatar
    David Harrison

    It's still down.

    1
    Comment actions Permalink
  • Avatar
    Mark Johnson

    Here too - glad its not just me then

    1
    Comment actions Permalink
  • Avatar
    Andrew Rosenfeld

    I'm sure Froomey's working on it

    1
    Comment actions Permalink
  • Avatar
    John Houlihan

    Yup, still down. But on the plus side I skipped a training ride as I couldn't download my scheduled session and just enjoyed a fun smash of some lovely roads instead.

    1
    Comment actions Permalink
  • Avatar
    Benjamin Bennett
    • Edited

    It's been down for at least 4 hours for me.

    Server is returning HTTP/1.1 503 Service Unavailable: Back-end server is at capacity

    I guess Hammerhead don't employ any SRE, or at least, none that are on-call at the weekends ;)

    I'm not expecting 4 9's uptime but seriously, the dashboard being unavailable for hours on end is not cool.

    1
    Comment actions Permalink
  • Avatar
    Ferranpix

    Not working here also.
    Seriously?? Nothing to say from developer?
    Hello! Anybody there?
    Incredible…

    0
    Comment actions Permalink
  • Avatar
    Larry R

    same here....

    good to know i am not alone...  but, if i don't document it, did i really do it?

    how much bitcoin in ransom do you think the hackers are demanding?

    0
    Comment actions Permalink
  • Avatar
    Jeffrey Widom

    Reminder - You can download the files from your device and upload to Strava. (Not ideal.)

     https://support.hammerhead.io/hc/en-us/articles/360007012873-Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-Mac

     

    https://support.hammerhead.io/hc/en-us/articles/360005925374--Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-PC

     

     

    1
    Comment actions Permalink
  • Avatar
    Quentin

    I believe the dashboard is hard down. Nothing displayed and no synchronization of services.  It's returning a 503 which is a service unavailable error. Something either was changed and unaccounted for, or there is a coding issue on the server side of things.

    0
    Comment actions Permalink
  • Avatar
    Simone Deluca

    Thank you Jeffrey W.

    0
    Comment actions Permalink
  • Avatar
    javier rodriguez sancho

    I have just bought my karoo2 and I'm not able to create account in the dashboard...I´m glad to know it's a global problem and really angry that I'm not able to use my new device.

     

    0
    Comment actions Permalink
  • Avatar
    Benjamin Bennett

    I wish I could Jeffrey W but when I start-up my Karoo 2 all of my rides, routes etc have disappeared, so it looks as though my profile has been blitzed.

    0
    Comment actions Permalink
  • Avatar
    Daryl T Pudlo
    • Edited

    This seems like a really good opportunity to implement a way that users can download their activities directly from the device without the dashboard. It's android, if you can do this with your cell phones, it can be done with the karoo devices. Give us an option in the activity screen or something where we can choose manual download of activities.

    0
    Comment actions Permalink
  • Avatar
    Andrew Rosenfeld

    I just turned mine back on and all of my rides are still there..... Isn't that info stored on the unit rather than on the server?

    0
    Comment actions Permalink
  • Avatar
    CHGJ2000

    Same as Ben, all my rides and routes on the Karoo are gone atm. If that isn't something that will fix itself once dashboard is back up I'm going to be incredibly pissed. 

    0
    Comment actions Permalink
  • Avatar
    Andrew Rosenfeld

    If you go to the other threads on the hammerhead site there's a lot of discussion including comments from the company that they're working hard to try and fix this

    0
    Comment actions Permalink
  • Avatar
    Andrew Rosenfeld

    PS.. and a lot of comments saying now's the time to let us download straight from the device..

    0
    Comment actions Permalink
  • Avatar
    Jeffrey Widom

    Andrew Andrew - You can.

     

    Reminder - You can download the files from your device and upload to Strava. (Not ideal.)

     https://support.hammerhead.io/hc/en-us/articles/360007012873-Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-Mac

    https://support.hammerhead.io/hc/en-us/articles/360005925374--Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-PC

    0
    Comment actions Permalink
  • Avatar
    Jeffrey Widom

    Your rides should not have been deleted.

    Connect to your computer via USB.

    0
    Comment actions Permalink
  • Avatar
    Daryl T Pudlo

    This can be done, but the process is agonizing. With an Android based OS, getting your files off the device manually should be super user friendly.

    0
    Comment actions Permalink
  • Avatar
    Andrew Rosenfeld

    I read through the instructions and it looks pretty involved.... I'm going to wait. My 5-year-old Garmin Edge lets me download straight from the device through a USB cable without having to do anything else.

    0
    Comment actions Permalink
  • Avatar
    Jeffrey Widom

    Agree. This is an Android device, but it’s primary function is as a dedicated GPS. At this price range, the Karoo does a lot. 

    Reality is, no GPS is perfect. 

    0
    Comment actions Permalink
  • Avatar
    Andrew Rosenfeld

    I've only had my Karoo for a couple of months , but I'm already big fan... Hopefully they'll get it sorted quickly

    0
    Comment actions Permalink
  • Avatar
    Jeffrey Widom

    Andrew - It’s not difficult.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post