Still not uploading to Strava and TP

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Dwayne Neal

• June 13, 2021 22:36

My coach is looking for numbers to base my training on. I tried to upload the .fit file and there was an error an Training Peaks indicates the file is uploaded, its not. This is ridiculous. I saved all my boxes and I’m only about 10 days into my 45 day trial. This is looking more likely to be a return. So much potential but flawed philosophy avoiding having an app because of money. News, if we can afford this computer, we probably are willing to pay more for a computer that works.

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  Don Myers

  • June 14, 2021 00:49

  Mine from yesterday uploaded. If you log into your Hammer Dashboard does the ride show up there? If so you can download the .FIT file and upload it manually. You can also "sync to" from there as well.

  

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  Mia

  • June 14, 2021 20:28
  • Edited

  Hi Dwayne,

  Apologies for the issues with Dashboard and your syncing your third-party accounts.

  Our team has gotten to the root of the problem and solved it. Like Don said, it should be working now for you. If for some reason the issue still persists, please reach out to us at support@hammerhead.io and we will get you squared away 😊

  If you are unable to upload your past rides, please download the FIT file by connecting to your computer. You can upload them manually on Strava or other services.

  See:

  Downloading a FIT file from the Karoo or Karoo 2 on your PC

  Downloading a FIT file from the Karoo or Karoo 2 on your Mac
  
  Happy riding!

  Yours in sport,
  Mia
  Hammerhead Team

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