Rides not uploading

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Brian Kennelly

• June 14, 2021 03:39
• Edited

Did a 3 day bikepacking route. Day 1 and Day 3 were saved as usual and subsequently were uploaded to Strava & RWGPS. At the end of Day 2 the "You have reached your destination" message and audio beep were incessant and would not stop. Pushing the D button to end ride did nothing. Had to turn off the K2 to shut it up. Later turned it on, "Ride recovering" message came up. The ride is now on the K2 Rides list but will not uploaded to Strava or RWGPS and does not show up on the dashboard. What's up with that?

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• Official comment

  

  Akhil

  • June 14, 2021 10:04

  Hey All,
  
  We have identified the root cause behind the login issues on the dashboard and our team has ensured to resolve it! We do sincerely apologize for the inconvenience caused and we have taken necessary countermeasures to avoid such issues in the future.
  
  Thank you for your continued support :)

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  Marco Fraatz

  • June 14, 2021 08:52

  There was a server outage. It has been fixed but you might have to login to your Hammerhead account again via your Karoo 2. I would suggest checking this.

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  Michael V Murray

  • July 06, 2021 08:40

  I had the same problem.  The ride is on my Karoo Device but is not uploading to the Dashboard. This happened on July 4th so it does not appear that the problem is fixed.  

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  JDE 77

  • July 27, 2021 22:47

  Same issue, can see ride on K2 but it will not upload to dashboard. I created another route to verify K2 will communicate with dashboard and K2 did upload new route. Still dashboard will not upload last ride.

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  Daniel S.

  • July 30, 2021 08:40
  • Edited

  Yes had the same problem yesterday. I accidentally turned off the K2, the ride was recovered but I could not sync the ride. The only way was to copy the file from the K2 any manually upload it to strava. This is not acceptable 

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  David Karel

  • August 02, 2021 12:29

  same issue--this is not good

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  Charlie Dill

  • August 03, 2021 17:09

  Same issue from a ride on August 2. There were 2 rides to upload (7/31 & 8/2). Both show on K2. But only the 7/31 is uploading so. I sync to either the Hammerhead Dashboard or Strava. Overall, I find the upload / sync process to be overly onerous. I need to log into dashboard constantly, login to Wi-Fi each time and more. Is there any good reason why these things aren’t automatic?

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  Shruti

  • August 12, 2021 16:37

  Hi All,

  This issue has been addressed in today's release. Thank you for bringing this to our notice!

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  Eric Schneider

  • August 29, 2021 20:57

  Well, it’s August 29th and I am having the same problem so it clearly hasn’t been solved. Today’s ride is on my Karoo but does not show up on my dashboard or in Strava despite numerous attempts to upload it. I’m beginning to get a little fed up with all the glitches I have experienced with my Karoo. Can anyone tell me how to get this ride into Strava if it doesn’t even upload to my dashboard?

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  Eric Schneider

  • August 29, 2021 20:57

  And I should add that I have updated the device software.

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  David Fox

  • August 29, 2021 21:20

  When I had that it issue it was because the GPS sensor had somehow been turned off after a firmware update. A one time thing.

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  Eric Schneider

  • August 29, 2021 22:29

  Nope, not in my case. The GPS sensor is fully enabled and the ride was recorded. It shows on my list of rides on my Karoo but will not upload.

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  Eric Schneider

  • August 29, 2021 23:28

  Problem solved. My Karoo decided to log me out of my account for some reason. Entered my password and the ride uploaded immediately. Why this happened, I have no idea.

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