Touchscreen action without touching the screen
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I have a brand new Karoo 2 and on my 2nd ride the problem started. During the ride without touching the screen (it was a sunny day, no rain or sweat on the screen) the content of the screen changed wildly. It was basically flickering between the map and the data screen, sometimes it activated the lap button icon when on the data page and sometimes it was zooming in and out on the map screen. It was like somebody was randomly touching the screen. When I tried to touch the screen e.g. to end the ride it wouldn't react on that. At home I made further tests and the problem appeared also e.g. in the setting menu (it was wildly scrolling up and down without touching the screen), or in the pull down menu.
Things I tried to resolve the problem: Cleaned the screen and restarted the device without success. Then I made a factory reset, no success. Today (June 17th) I updated the device with the latest software update and still the same issue.
I am lost here and need support! The device is unusable like that and I have to return it in case this cannot be resolved.
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Log a ticket with their support team... You can try factory reset but from the comments above that wasn't too successful... Hammerhead support recommended me doing a factory reset 1st and then they take it from there on a case by case basis. Mine was still under warranty so they replaced it, but had to pay courier fees of the old unit to be returned and import taxes (again) for the new unit when it arrived.
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