Touchscreen action without touching the screen
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I have a brand new Karoo 2 and on my 2nd ride the problem started. During the ride without touching the screen (it was a sunny day, no rain or sweat on the screen) the content of the screen changed wildly. It was basically flickering between the map and the data screen, sometimes it activated the lap button icon when on the data page and sometimes it was zooming in and out on the map screen. It was like somebody was randomly touching the screen. When I tried to touch the screen e.g. to end the ride it wouldn't react on that. At home I made further tests and the problem appeared also e.g. in the setting menu (it was wildly scrolling up and down without touching the screen), or in the pull down menu.
Things I tried to resolve the problem: Cleaned the screen and restarted the device without success. Then I made a factory reset, no success. Today (June 17th) I updated the device with the latest software update and still the same issue.
I am lost here and need support! The device is unusable like that and I have to return it in case this cannot be resolved.
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Log a ticket with their support team... You can try factory reset but from the comments above that wasn't too successful... Hammerhead support recommended me doing a factory reset 1st and then they take it from there on a case by case basis. Mine was still under warranty so they replaced it, but had to pay courier fees of the old unit to be returned and import taxes (again) for the new unit when it arrived.
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I also had this issue which I've managed to fix. Posting this for anyone who may stumble upon this post in the future.
For me, I only started these issues when I used the Garmin quarter turn adpater on my Karoo 2. I fixed the issue but sanding down the adapter a fair bit at the sides and round the top to heavily reduce the volume in that area.
The adaptor now slides in easily, remains very secure feeling and my constant page changing / button pressing issue has gone away.
Hope this helps someone! -
Wow.
My English seems to bad to understand the fix. I’m not using the Garmin Adapter. But if you can clarify or make some picture?
But i think it’s related to bump during my gravel rides so something related to the mounting system could be related.
The other thing is that it’s appearing during the 2nd part of my rides. Not at the beginning -
Sounds like you may have a different issue as my issue comes on straight away for I sorted it.
Does your adapter feel tight when mounting the head unit to the mount? Might be worth looking for any spots that are sticking and sanding them so it goes on easier and applies less pressure.
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