Issue importing to Strava after CLIMBER update to Karoo2

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Bruce Carter

• June 18, 2021 05:10

 

For some reason my ride today will not upload to STRAVA.  I also do not see a FIT file for today on my Karoo2 but the ride shows up on the device.  When I download the ride from the dashboard and try to import into STRAVA it fails.  When I try to sync from the Dashboard to STRAVA it fails. HELP!!!!!

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  Hari Krishnan

  • June 20, 2021 18:40

  Hi Bruce, Sorry for the trouble caused.  It seems that the particular Ride got corrupted. Just to clarify, did the unit shut down mid-ride due to battery depletion or any other reason? This is one possible cause for this issue to happen.

  Could you try recovering the FIT file of the Ride by connecting your Karoo 2 to PC? 
  
  For steps, please see: Downloading a FIT file from the Karoo or Karoo 2 using a PC
  
  Downloading a FIT file from the Karoo or Karoo 2 on your Mac
  
  If you are able to get the FIT file using the above method, please let me know. In this way, I can help you to upload this Ride to Strava.

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  Bruce Carter

  • June 30, 2021 02:29

  I tried downloading the FIT file and it fails to upload. I get the error message in Strava "The upload appears to be malformed and we are unable to process it."

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  Bruce Carter

  • June 30, 2021 02:41

  I  downloaded the FIT file from the dashboard and from the device and get the same error message

   

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  Hari Krishnan

  • June 30, 2021 10:36

  @Bruce: I have created a support ticket requesting for that FIT file and I request you follow up on the ticket with the affected FIT file. I am happy to give an attempt to repair this corrupted FIT file.

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