Routes don't load - always saying preparing route

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Neil Mehta

Every route that I load doesn't load properly. I see the map and can follow the route but the tab is always just showing "preparing route". Turn by turn doesn't work, hill detection doesn't work. Has anyone hot any idea what to do? I am thinking of sending my Karoo 2 back.

 

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    Shruti

    Hi All,

    We've fixed the issue where "Preparing route" error stays from the start on the ride till the end of the route.

    Thank you!

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    Ali

    Hi Neil,

    Sorry to hear about the bad experience on Karoo 2 so far. We have also received a ticket from you, and would like to schedule a video call to help sort this out for you.

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    Neil Mehta

    Yes please

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    Ali

    Hi Neil, Thanks for agreeing. Could you also respond to us over the email on ticket so we can book the call with you? Also, please let us know there if you were using an indoor profile that by default turns off the location services for Turn by turn and Climber to work. Also, if the route was more than 500km long.

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    Ali

    Hi Neil, we have not seen any response from your end. Could you please reply on the ticket so we can schedule a call with you?

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    Paul Brooks

    I have this exact same problem. Can a ticket be raised to sort please

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    itymz83

    I have the same problem. New device - navigation stack on "preparing route". Hill detection didn't work.
    I've switched from Garmin and now I think to throw karoo to trash and buy new Garmin :(
    Karoo 2 is like a hammer now. Useless.

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    Paul Brooks

    If you live somewhere with a bad gps signal  (such as in a flat) that might be causing the hammerhead to be stuck "preparing route". If that's the case just test by going outside and seeing if the route loads properly.

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    itymz83
    • Edited

    Impossible. I just got back from the bike, I did over 30km. No problem with GPS coverage. The problem is the feature navigation or climbing. Nothing but follow route works. I've tried imported routes from komoot, strava... Even device-level routing. It always hangs on preparing route

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    itymz83

    Okey, I've found a solution. Totally weird. Delete your map from the device and download it one more time. Now it works...

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    Ali

    Hi All, we have identified the root cause of the issue and have fixed it for the next update. This tends to happen if the imported route has free hand section at the start or the end of the route.

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    Lawrence Goodman

    I have this same issue still, importing from plotaroute. And I'm fully updated on a new unit.

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    Sandra Schuur

    I have the same problems after three years out of nothing. Already received a ticket, but see that more people have the issue. Karoo is not loading proparly and stays on preparing your ride. Even after the latetst update.

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    Volker

    Same for me. And They just don't even care. New on the device and really frustrated with this device.

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    Lawrence Goodman

    Here is the workaround I found.
    I downloaded the file, uploaded to https://dynamic.watch/users/sign_in and then downloaded the file from their site. I then uploaded to device and it works.
    Yes, it's a pain, but at least it works.

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    wierzba

    Lawrence that's not a solution because to download new gpx from dynamic you need to have premium version which is additional cost. Karoo team any updates on a solution of that topic ?
    "has free hand section" - what do you mean by that ?

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    Lawrence Goodman

    It's now working for me downloading from plotaroute. Think the upgrade fixed it or perhaps just a matter of rebooting.

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    wierzba

    I've tried plotaroute and still does not work 😕

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