Random dashboard switching page. Possible bug or hardware issue?

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Òscar Penelo

• March 23, 2023 21:43

The last few days I'm experiencing the dashboard going crazy. I'm in route on page 2 with the climber tab filling half screen and it randomly jumps between page 1 (the map with an exaggerated zoomout) and page 3. It seems like a software bug, but I don't know if it's a false detection of the side button.

Nobody with this issue?

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  Ali

  • March 24, 2023 07:41

  Hi Oscar, Does this happen on all your ride profile on your Karoo 2? Could you duplicate and create a new profile and test this?

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  Òscar Penelo

  • March 24, 2023 08:23

  Yes, on all ride. Ok, today I'm going to try with a duplicate.

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  Òscar Penelo

  • March 24, 2023 18:19

  It is still doing the same. I'm gonna try to do a factory reset and tomorrow see if it still happens

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  Ali

  • March 25, 2023 04:44

  Thanks for trying that Oscar. If that doesn't work, please share the serial number of your Karoo 2 and a short clip of the screen flickering in an email to support@hammerhead.io.

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  Òscar Penelo

  • March 27, 2023 20:06

  Is still failing and I can reproduce the issue, seems a mechanical or electronic issue when the device is mounted in the bike mount. When I move slightly the device or when I go at more than 15km/h seems that the device detects button pushes. I have sent the video to the support email.

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  Grég Bittan

  • June 02, 2026 19:47

  After this, did you fix this issue ? seem i'm affected.

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