Karoo hangs up and just beeps Only half of the route is recorded

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Michael Br

• April 09, 2023 18:17
• Edited

Today I went on a longer tour with my Karoo 2. 
A speed sensor and Varia Radar from Garmin as 
well as a Sram Rival power meter were connected.

The Karoo hung up completely several times and 
could no longer be operated. 
He also beeps non-stop. I made a video of it.
He only recorded 65km of the 120km tour.

Furthermore, it simply switches itself 
off at 15% battery.

I am very disappointed and hope 
for your help because I am planning 
several long tours soon

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  Ali

  • April 10, 2023 07:30

  Hi Michael,

  Sorry to hear about the bad ride experience. We would like to work with you on this and get this resolved.

  Thanks!

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  Michael Br

  • April 10, 2023 10:51

  Thank you. How can I help? What data do you need?

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  Ali

  • April 10, 2023 10:56

  Could you please send in the serial number of your Karoo 2 on the ticket  #121380?

  See: Karoo 2 - Finding Serial Number

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  Abdelrahman Elmously

  • April 16, 2023 12:47

  I am getting similar issue too, basically doesn’t update the ride after 70 ish km after making a stop. Loses sensor connections and when I finish, it is stuck on saving screen and when it restarts it only saves to the 70km or so point.

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