Save loop and not uploading
Answered
After my ride today when I slided the finish ride bar my Karoo 2 started a save loop where it never went to the summary page. I then went to the rides app to see if the ride was there, which it was I then tried to get it to upload the ride to my connected services which it couldn't. I then tried to restart it and upload once again but with no luck. Is there any way to upload the route. I don't know if this is connected to issue, but I noticed that the battery usage during the activity was greater than usual.
Best regards Anders
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Hey Anders. Sorry to hear about your issues.
I am not sure if your Karoo 2 had an active internet connection while you were saving your ride to upload your ride to the connected services.
Besides, you can upload the ride manually to third-party applications. Let me share an article that I am sure would help you upload your ride - https://support.hammerhead.io/hc/en-us/articles/360051737834--Upload-to-Third-Party-websites-from-Karoo-2
For the issues related to the high battery drain, it would be great if you can share the FIT file of the ride to our official email address support@hamerhead.io. This will help us investigate the battery drain. Besides, could you please share the serial number of your Karoo 2?
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Hi Abhisek
I have tried that already while making sure that the unit was connected to the internet without any luck. It seems that the unit specifically refuses to upload that particular activity. I therefore wonder if there is any way I can download the FIT file directly from the Karoo 2 with the use of the supplied USB-C charging cable?
About the serial number, where do I find it on the unit? I currently have the quarter turn mount adapter inserted.
Best regards Anders
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Hi Anders, sure it does look like and issue with this activity.
Here are the steps on how to download the file
1. https://support.hammerhead.io/hc/en-us/articles/360005925374--Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-using-a-PC -
I did another today where the same problem occured. I have now tried downloading the files and as far as I can see they have been shortened significantly. The one last saturday from 4 hours to 2:46:51 and the one from today which was a bit over three hours to just 2 minutes. When I connected the Karoo 2 to my computer I noticed that the storage was almost completely full. Is it possible that this is the root of the issue? I then guess that the solution would be to perform a factory reset to clear up the storage?
Best regards Anders
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Hey Anders. Sorry to hear about the issue with the incorrect recording.
I would suggest you perform the hard reset on your unit. Go for a ride after the reset and if you still see the issue with the recording of ride data, I would suggest you share the FIT file of the ride to our official email address support@hammerhead.io. This will help us isolate and investigate the issue.
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