Karoo2 Blank screen, can't turn off or hard reset

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    Lee A Dorney

    If you connect the charging cable - do you get anything on the display?

    Their is a chance is out of charge..

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    Ann Saxton

    Thanks for your note. No change to the display when plugged in. Before it went blank it was over 80% charged. At this point it continues to sit on, with the dark (partially lit) screen. Sometimes I believe I can turn it off - by pressing the lower left button the. The area of the screen that usually displays "turn off" in red, as the screen does go fully dark as when it's off. When I try a hard reset from there, the dark (partially lit) screen comes back and blinks intermittently. But nothing else happens (hard reset is not achieved as far as I can tell - screen never even fully lights up).

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    Lee A Dorney

    I suggest contacting HH about this as their seem to be a fault..

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    Ann Saxton

    thanks - I'd love to. Is there a phone number you are able to share? or just the chat box?

    thanks again!

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    Lee A Dorney

    https://support.hammerhead.io/hc/en-us/requests/new

    That's should sort you..

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    Dave bennett

    Hi Ann, what was the outcome of this as my unit has done the same?

    Thanks, Dave

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