Live tracking not available

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Aurelio García

• June 18, 2023 08:07

Hi,

I bought a cellular SIM card for my Karoo 2 to use live tracking. The SIM is installed. I have checked all the advanced settings and all seem right. But still live tracking does not work.

Every time I try to check the location in the livetraking link I can see the point where I finished my last track, and a message similar to: 'Updated 21h ago'.

So sometimes it works, but I have never seen my current location or live tracking 'Updated just now'.

Any help?

Thanks

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  Hari Krishnan

  • June 18, 2023 10:50

  @ Aurelio: Sorry for the inconvenience caused to you. 

  Are you able to perform other internet activities on Karoo 2 such as downloading the Offline maps, uploading a ride to Dashboard or Strava, syncing Route, etc on Karoo 2 with the internet from SIM card? Or is the issue limited to just the Live tracking?

  Could you please write to support@hammerhead.io with the following details?

  • Serial number of your Karoo 2. It is available on the backside of the unit.
  • SIM Carrier that you are using.

  This helps us to troubleshoot the issue further.

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  Aurelio García

  • June 18, 2023 15:43

  Hi Hari,

  No, it seems a general internet connection problem.

  I'll send the details to support email

  Thanks.

   

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  Ganasinski

  • July 11, 2024 18:23

  Ich habe das gleiche Problem....
  Leider

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