Karoo 2 stuck on preparing route

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Jonas Vandermeersch

• July 06, 2023 06:02

Found a few topics on this and apparently it should be solved. But I’ve just bought a new Karoo 2, updated it and still the problem of preparing route persists. I’m using a map of Komoot, the starting point of the route is a few kilometers away. The GPS is connected and I deleted and redownloaded the map. I bought the Hammerhead almost entirely caus ei heard it has the best navigation, seems like it might’ve been a mistake :(

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• Official comment

  

  Shruti

  • October 06, 2023 17:57

  Hi All,

  There is an update for you. We fixed an issue that prevented certain routes from loading on your rides with the error message: "Preparing Route".

  Thank you!

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  David R. Verstreate

  • July 07, 2023 18:12

  Ive been using my Karoo 2 for over a year with no issues.  Recently I have begun experiencing the same problem.  Routes are not syncing with my device.  The name and thumbnail of the route appears but the route will not load.  

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