Offline Region Service Error after Installing Latest Update (1.395.1557.12)

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Andy Meyers

• July 09, 2023 17:19

After installing build 1.395.1557.12 today, my Karoo2 keeps displaying the error message "offlineregionservice has stopped." Clicking on either the "Open app again" or "Close App" options does not prevent the error from reocurring. Fortunately, the error doesn't pop up after starting a ride. However, it appears when on the Home screen and any of the menu screens. I've restarted the device twice, but that didn't resolve the issue.

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  Ali

  • July 10, 2023 04:31

  Hi Andy, sorry to hear about this. This issue did not occur on the latest update, but after a few days when we were updating the offline maps for users. The offline maps update has been rolled back, but due to cached data on device this keeps failing for users. You might have to do a factory reset on Karoo 2 to solve this.

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  Andy Meyers

  • July 11, 2023 00:24
  • Edited

  Thanks for your quick reply Ali! I did the factory reset and that solved the problem. Logging in to my account auto restored my profiles and ride data (thanks for building that into the design!). Just had to re-sync my sensors and download a few maps. Thanks again.

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  Nicole Horner

  • July 16, 2023 20:38
  • Edited

  That's a pretty brute force and inconvenient fix to be so nonchalant about, Hammerhead.

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  Wopke kooistra

  • July 20, 2023 05:03

  I have the same issue and riding now with my hammerhead is worthless as new routes cant be loaded and the message appears on my screen every 20sec or so. When is a bugfix being rolled out? Doing a factory reset is not an option and takes too much time to reconfigure everything (KI2 integration, sensors, custom screens etc)

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  Uni Travina

  • August 12, 2023 18:36

  I am having the same issues after installing the latest update. I really do NOT want to do a factory reset (as mentioned by another user as it takes too much time). Does Hammerhead have another solution to this? Please advise.

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