Wrong distance, sometime

Answered

Follow

Marco Planchestainer

• August 19, 2023 15:07
• Edited

After 12 of August some of my rides show a completely wrong distance (like today, karoo2 shows 275 km but I rode only 49 km). Yesterday it was correct, today wrong. No change in settings in the meantime. Last firmware.  Seems like a bug introduced with one of last firmwares (never happened before 12 august).

1

• 

  Ali

  • August 20, 2023 07:17

  Marco, that is odd and a huge difference. Could you please share the serial number of your Karoo and the FIT file of this ride with us? Please submit your request here: https://support.hammerhead.io/hc/en-us/requests/new

  0

  Comment actions Permalink
• 

  Ali

  • August 23, 2023 08:06

  As confirmed over the ticket, this has been identified as an issue on eBikes where the Power data also provides the speed data. We are working on a fix and should be available in one of the upcoming updates.

  1

  Comment actions Permalink
• 

  Marco Lissy

  • October 11, 2023 18:01

  I recognized today 1st time same issue. average speed increases to 107km/h. Btw top speed was approx 32km/h distance is 203km. Driving time approx 2 hours. Realistic km is round about 35.

  0

  Comment actions Permalink
• 

  Marco Planchestainer

  • October 11, 2023 18:42

  Did you push/use the walk assistant? In my case I suspect that it was a bug related to the use of the walk assistant. Seems solved with last firmware, for me.

  0

  Comment actions Permalink
• 

  Marco Lissy

  • October 11, 2023 19:20

  Yes I use it today 1st time. That’s causing the issue? Thx for letting me know. Last firmware was already on it as I load it before driving today.

  0

  Comment actions Permalink

Please sign in to leave a comment.