Uploading GPX to Karoo Dashboard not working

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Frank Spanjers

• August 21, 2023 17:54

Hello, I just tried to upload a GPX from my phone to the Karoo Dashboard and after that sync it with my K2. For over a year, this has worked fine, but now it does not. The GPX was shared with my via Gmail, coming from Komoot. From the mail, I saved the attachment in the downloads folder of my phone. After that, opening the Karoo Dashboard, foto 'Routes', select 'Add' > 'Import Route' > 'Click to select ...' and then select the GPX from the downloads folder. Worked perfectly until now for many times. But today it does not: the file shows ghosted and cannot be selected. Neither can files in the folder I was able to upload earlier by the way. Is this a known issue? Is there a fast solution? (Want to go cycling tomorrow). Thanks in advance, Frank

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  Ali

  • August 23, 2023 08:12

  Hi Frank - yes we have identified this as an issue on the Android phones, and working to get a fix for it. As of now, we suggest using your computer to import the route files.

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  Frank Spanjers

  • August 23, 2023 08:45

  Thanks, also for the suggested workaround. As I only had my android-phone available, I used my Strava-subscription as a workaround. Imported the GPX as new route in Strava and saved it under my routes, which sync with Karoo Dashboard and Karoo 2.

  Would love to have it fixed though, much more convenient.
  Any idea about the timing of the fix?

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  Ali

  • August 24, 2023 06:56

  Frank - we are still looking into it, so cannot commit a particular time for the fix. Could you also let me know if you tried it on diffferent browsers? Or let me know the browser that you tried this on.

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  John Terrill

  • August 25, 2023 09:59

  I have the same issue and it is on both the Web Dashboard and the App one. GPX files on Android are presented as BIN files and the issue would appear to be the Karoo dashboard not recognising these as GPX files. Other routing apps (e.g. Outdoor Active and Memory Map) also see these as BIN files BUT recognise them as GPX files and upload them happily. I presume it must be an API related issue? The workaround for me is that I have a personal website to which I can upload the required GPX file, copy the resultant URL and use that in the Web URL option in the dashboard.

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  Frank Spanjers

  • August 25, 2023 16:46

  Hello Ali,

  Thanks.
  I use Google Chrome as my webbrowser.

  Regards, Frank

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  Ali

  • August 25, 2023 17:00

  We are working on a fix, and will release it in one of the upcoming update. Meanwhile, we can suggest using Firefox browser on Android phones.

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  Ali

  • August 30, 2023 14:49

  It is working now on Chrome as well. There was an update to Chrome yesterday so it seemed it was a bug on their end.

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  Frank Spanjers

  • August 30, 2023 17:08

  Thanks Ali. Tried it just now and it works!

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