Screen keeps flickering karoo 2

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Mirjam Dam

• August 22, 2023 17:45

Hi... The screen om my karoo 2 keeps flickering, going up and down in every mode I try. Because of this issue it's almost or mostly impossible to change any settings and it's not working properly at all. Is there someone with the same problem and what could be the solution? It was delivered on 18/7 and it worked fine the first few days but now since a couple of days it has this problem. A hard reset does nothing, the problem is still in it.

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  Sumit

  • August 23, 2023 13:12
  • Edited

  Hi Mirjam, 
  
  Thanks for raising this concern. We have received your email and will be helping you with a resolution.

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  Carolien van Mulken

  • August 31, 2023 17:17

  Hello, I have the same problem. The screen keeps flickering and doesn't stop until I tap or switch off. Please help me with this. Thank you,

  Carolien

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  John Laughlin

  • September 01, 2023 04:55

  Same here. Only used it about 10 times.

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  Jari Kalliokoski

  • September 03, 2023 12:28

  My screen is flicker whole time, when its charging and is not on... it was not doing that in the beginning. Some update have to cause the problem. I bought it in the first year of version 2.

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  Katya Masun

  • September 16, 2023 01:31

  I have the same problem.  Unit is less than a month old and it started after the latest firmware update.  Support is not particularly helpful and I am pretty disappointment.  I did a factory reset, no love. 

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  Ali

  • September 16, 2023 04:39

  Katya - I see that Abhishek has been working with you on ticket. Do not worry as once we have registered the unit for the warranty after approval process we will send you a replacement.

  @all - We will help out everyone facing this issue, so please send in a support request with a short video of the behavior. You can submit a request here: https://support.hammerhead.io/hc/en-us/requests/new

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  John Laughlin

  • September 16, 2023 05:00

  My support ticket with video was closed because I hadn't responded within 48 hours but sorry that's not enough time for me to try all the things you suggested before feeding back if they worked. Unfortunately I've been off the bike since I was hit by a car so not been able to try everything but I do know that the factory reset made no difference

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  Christ Sabbe

  • October 01, 2023 17:18

  Can not start the unit. Screen flashes while i load the unit

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