Date of ride not correct

Follow
Avatar
Arnoud Brons
  • Edited

The date of my recent ride is not correct. In the overview in the dashboard, it shows the correct date (sept 3), but when I click for more data, it shows aug 31 and a wrong time (12:30). Also in Strava it shows Aug 31. How can I fix this?

karoo2

latest app version

ios 17 beta 8

0

Comments

11 comments

Sort by Date Votes
  • Avatar
    Tim Strehl

    I have the same issue, is there a way to correct this?

     

    -1
    Comment actions Permalink
  • Avatar
    Ali
    • Edited

    Hi All, we have seen this happen in cases where the ride was resumed from a previous date. If that is not the case on your rides, then please raise a request with us and share the Serial number of your Karoo and the FIT file of this ride.

    Click here to raise a request: https://support.hammerhead.io/hc/en-us/requests/new

    1
    Comment actions Permalink
  • Avatar
    Tom Mueller
    • Edited

    I have had this happen twice on my Karoo 3. Did a ride on October 19th starting around 10:30AM (ish). It saved the ride on the Karoo with a date of Sept 25th with a start time late at time (and labeling it a “night ride”.). Uploaded to Strava with that date as well.

    Also had an issue a few weeks ago where a ride uploaded to Strava with a date of December 1989!!!  For that one, the date showed correct in the Karoo, but incorrect when uploaded to Strava.

    Both these rides were just a couple hours long. Nothing crazy. Running latest OS.

    0
    Comment actions Permalink
  • Avatar
    Sophie Gateau

    I have the same problem as Tom with the Karoo 3, my ride is set on the 31 December 1989, even if it appears with the correct date on the Hammerhead Dasboard and in the Karoo itself

    0
    Comment actions Permalink
  • Avatar
    Ali

    Hi Tom, and Sophie - this is an issue specific and related to new Karoo only. Did your Karoo reboot mid-ride or did you perform a ride resume before saving and uploading the ride?

    If you email these FIT file to the support@hammerhead.io we will be able to correct the file for you.

    0
    Comment actions Permalink
  • Avatar
    Sophie Gateau

    Hi Ali,

    Yes my Karoo 3 reboots by itself one or multiple times during the ride. It happens already 2 times on 2 different rides, always set on the 31 december 1989 when exporting the ride.

    Thanks for your offer about the FIT file, I correct the files directly on Strava Tools Time Shift. 

    0
    Comment actions Permalink
  • Avatar
    Tom Mueller

    Thank You Ali. I fixed my files also. I don’t recall any reboots. I think it’s only rebooted on me once since owning. As far as ride resumes, I’m sure it auto-paused a lot during stops, but nothing out of the ordinary. These were MTB rides.

    0
    Comment actions Permalink
  • Avatar
    Ali

    We are working on a fix for these date mismatch issues, as there are few reasons this could happen. Most common being the reboot due to sticky buttons. We will roll out the fix soon.

    1
    Comment actions Permalink
  • Avatar
    James Eastwood

    Hi. I guess this hasn't been fixed, as happened to me this evening. Karoo crashed during ride. After reboot, resumed ride. When uploaded to Strava date is December 1989.

    0
    Comment actions Permalink
  • Avatar
    Bhagyashree

    Hi James, the issue was resolved a long time ago. Can you please check your Strava profile settings to make sure your time zone is set correctly? To do this, go to your profile settings, ensure your location is accurate, then click Save and refresh the page. Sometimes, Strava may default to the wrong time zone if it doesn’t get the right timestamp data or if the location isn’t properly set. Updating this should help fix the issue for future uploads. If not, then let us know. 

    0
    Comment actions Permalink
  • Avatar
    James Eastwood

    That was fine, I upload activities every day and all are good, including regularly from my Karoo. The only unique thing about this ride was that the Karoo crashed during it, and required a reboot and then continued the ride. The time showed correctly in the dashboard, but incorrectly on Strava. Even trying to repair it on fitfiletools it didn't work. Eventually I managed to repair it using GOETOES which detected a lot of file corruption. I am happy to share the original fit file if that helps.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post