Route not loading

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Katy Hanks

• September 08, 2023 17:28

I have downloaded the map and downloaded the route onto my device, but when I launch the route it just days "preparing route" and doesn't actually put it onto the screen....

1

• Official comment

  

  Shruti

  • October 06, 2023 17:56

  Hi All,

  There is an update for you. We fixed an issue that prevented certain routes from loading on your rides with the error message: "Preparing Route".

  Thank you!

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  Katy Hanks

  • September 08, 2023 17:30

  Screen just keeps spinning

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  Bob Eakins

  • September 08, 2023 22:06

  I had the same experience today--tried to load a long, 350-mile route (long routes are now supposed to be somewhat supported in a funky kind of way), but nothing but "preparing route" showed up. I thought I could count on the Karoo 2 for my touring, but my confidence level keeps dropping.

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  dick

  • September 09, 2023 06:41

  This a know issue after a software update I am waiting already 3 weeks for a solution without any luck or response from Hammerhead 😞

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  Volker

  • September 09, 2023 13:47

  Waiting for months!!! now for a solution. It is not connected to the length of a tour. Even 20 km sometimes are not loading correctly. Developers just don’t care.

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  Hari Krishnan

  • September 12, 2023 09:09

  Hi riders, we apologize for the inconvenience caused to you and we understand the frustration that you are going through.

  Karoo 2 doesn't support long Routes more than 500 kms as of now. It was wrongly mentioned in our release notes as this is in testing phase now. This was a mistake happened from our end, We are looking forward to roll out this feature as early as next software update. Thank you for your patience during this time.
  
  If any of you are facing the same issues with small Routes not loading on Karoo 2, I request you write to us at support@hammerhead.io with the following details for further investigation.

  • GPX file of the Route downloaded from the Dashboard.
  • Original platform from where this Route was created.

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  dick

  • September 12, 2023 12:24

  Hello Hari,

  What is the use for this. I create and import my routes from Komoot. But even the shortest one like 35km doesn't work. They are not new routes they used to work fine before the update. And to be more specific the entire GPS doesn't work anymore. If you start a ride without loading a route the u it recognizes where you are and shows the right location on the map but when you start recording the chevron stays in the same place. I the unit records the length of the ride including the sensor data but no GPS trace.

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  Hari Krishnan

  • September 12, 2023 13:05

  I see that you were using a Profile which is set to Indoors. We suggest you use an Outdoor Profile for Navigation and GPS to work. You can see this option under your Profile settings.
  
  Please see: Karoo 2 - Creating Profiles

  

   

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  Volker

  • October 08, 2023 14:19

  Last update did not fix the issue for me. I created a ticket at your support. 

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