October 19 update issue

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Terry Johnson

• October 19, 2023 21:28

Just loaded new update. Average speed increases then decreases regardless of speed. Also, distance is way of measuring far less than ridden. I checked my speed sensor, it seems to be set correctly

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• 

  Ali

  • October 20, 2023 08:30
  • Edited

  Hi Terry, we would require additional details on your ride, so could you please submit a ticket with these details?

  Click here: https://support.hammerhead.io/hc/en-us/requests/new

  - Serial number of your Karoo 2

  - FIT file of this ride

  - When does the average speed increases and decreases? Is it during pause or while your are in ride and moving.

  Thanks!

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