Sram AXS battery status incorrect

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5 comments

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    Larey K

    Did you check your battery levels with the SRAM AXS app? I wondering if it might be a SRAM issue.

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    s_5236

    Axs app also gave almost empty

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    Bijit

    Hello Sietse,

    We tested this from our end to confirm that we are seeing the low battery notifications on the Karoo 2. The reason for the wrong status on the battery could be due to the firmware and I recommend you to check if SRAM has released a new version.

    I would also recommend resetting the AXS drivetrain and pairing it again with the Karoo 2 as the radio signal strength is low for your derailleur.

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    s_5236

    Thanks, i have updated the firmware. How do i do the following:

    I would also recommend resetting the AXS drivetrain and pairing it again with the Karoo 2 as the radio signal strength is low for your derailleur.

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    Ali

    Hi Sieste, before proceeding with the reset - can you try to unpair and repair the AXS with Karoo 2? Also, please confirm the firmware version of the components are up to date on the AXS app.

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