Elevation Gain Problems

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14 comments

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    Marco Gasparrini

    Unfortunately there is nothing you can do. Even the replacement unit I received was inaccurate. And if you try to exchange it, HH will tell you there is no guarantee that the replacement unit will work any better. They have known about this issue for years and still didn’t update their hardware. They refuse to add any smoothing or allow us to use map data as a replacement. Your only option is to return it or deal with it. And I have a feeling that K3 will have the exact same problem as people reported K1 having elevation issues as well. They have also promised that they would look into this and try to correct it software side but they never did and don’t admit there is a problem. They say some units are affected yet unable to track down the reason, lot, source of the issue. I hope Ali reads this and can update us again on this topic.

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    Chris Rafferty

    Thanks MarcoG, at least I know it's not just me ;-) 

    I can manage by manually changing the elevation gain after the ride completes, but I'd rather not have to do that. 

    Oh well...!

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    Marco Gasparrini

    I change it on Strava also.

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    Guido Del Giudice

    this has been discussed endlessly both here and on the Facebook group....my findings were when using 2 Karoo units, one on my handlebars and one in my pocket was that the one on my bars [and I did many tests swapping the units around] was always giving me 20-25% more elevation gain than the one in my back pocket...obviously the vibrations on the bars affect the barometric altimeter...there is and will never be a fix.

    try and do the same ride with the unit in your pocket and see....

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    Chris Rafferty

    Thanks, I'll give it a try and see how I get on.

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    Jim C

    It is a long running annoyance discussed here and elsewhere. Over the past weekend my K2 starting point automatic calibration was 700ft higher than the official height at that spot and even after manually entering the correct height the unit still recorded 4300ft extra ascent after my ride.

    I'm done. Despite its faults and niggles I'm switching back to Garmin, at least they have a more reliable and consistent platform for recording data.

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    Matthias
     

    I'm experiencing the same issue: my elevation readings are consistently twice as high as those of my friends and even my Apple Watch. Despite diligently checking for updates and reviewing logs, no fix seems to have been implemented. I'm considering abandoning the Karoo and relying solely on my watch for tracking.

    "..obviously the vibrations on the bars affect the barometric altimeter...there is and will never be a fix." => If Karoo were to compare tracked data with route data when a route is set, it could potentially rectify the elevation discrepancy more accurately than relying solely on recorded data.

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    Guido Del Giudice

    I sent them the .fit file of the rides and they saw the jagged elevation graph...surely with a smoothing algorithm it could be sorted out?  But....nothing yet and they do not seem interested in a fix , wasting time instead on endless firmware updates with absolutely no benefits..

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    Matthias

    yes, I find this issue crucial, especially for those who engage in somewhat competitive riding. I've been advising people against purchasing Karoo at the moment due to this problem. Even if a software fix isn't perfect, it could make a significant difference. Providing an option to smooth the elevation data would be greatly appreciated.

    In my latest ride, my Karoo showed an elevation gain of over 1300m, while my friends' devices (Garmin, Wahoo, Apple Watch) indicated only 500-600m. They keep teasing me about my Karoo, and it's messing up my Strava stats big time.

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    Franco Dubbers

    same problem, also with a new changed device. sometimes 3 times more elevation than in reality. in strava you can correct it, but not on komoot :-(

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    kkartinkin

    Same problem, Karoo counts elevation as twice as Suunto.

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    Lorenzo Ulivieri

    Same problem for me.

    As an example, for today ride I used both Karoo2 and Garmin Forerunner 255.

    Both reporting the sames distance 84,1km

    Karoo2 elevation gain: 1648m (strava corrected it to 1067)

    Garmin Forerunner 255: 1157m

     

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    Benno Zwanenburg

    Strange, I didn’t have this problem the past three years. Only one time when it was very, very bad weather it was a little off. Do they use different barometric altimeters in their units??

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    Guido Del Giudice

    you must then have one of the older units...a friend has one of the first units and he also does not have the problem...

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