Audio alerts are not working correctly

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Mani

• March 29, 2024 18:12
• Edited

I switched off some audio alerts in -> Profiles -> myBike -> Initial ride settings-> Audio alerts -> turn by turn = off workouts = off radar = on …all others = off Radar is working correctly, but, turn by turn is still giving audio alarm on each turn, even though the audio alarm is turned off.

Software is up to date, Karoo 2

Build number 1.457.1794.12

Radio Firmware Version 2.9.7

Serial number KAROO20ALC091604814

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  Vishnu

  • April 02, 2024 17:02

  Hi Mani - It is odd that you see this in Karoo 2. It will be great if you could help me answer the questions below.

  1. Did you encounter this in any other rides or is this just on your recent ride?
  2. Could you try and create a new profile with same setting for audio preference and take a short ride to test it out.

  If it's didn't work on new profile , let us know. I will go ahead and create a ticket to investigate further.

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  Mani

  • April 02, 2024 17:21

  Dear Vishnu,
  thank you very much for replying!
  In the meantime I found the solution.
  After switching off the karoo2 and switching on again, it is working correctly.
  So, the unit is reading the changed switch not directly, but after a power off cycle.
  Small bug to fix for you. :-)

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  Vishnu

  • April 03, 2024 11:52

  Hi Mani - Thanks for the update!
  
  Glad to hear the issue resolved itself after turning off the Karoo and restarting. While it seems like a technical glitch, please keep an eye on it. If it happens again, try to capture a quick video of the event and raise a ticket with your details. We'll make sure to take it up from there.

   

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  bravojohnson

  • April 06, 2024 11:41

   Audio alerts not functioning correctly can hinder timely notifications and cause inconvenience. internet service provider Potential causes may include sound settings misconfigurations, device driver issues, or hardware malfunctions. Troubleshooting steps may involve checking sound settings, updating drivers, and testing audio output with different applications. Prompt resolution of audio alert issues is crucial for ensuring effective communication and maintaining system functionality.    

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