Elevation fix yet??

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Paul Izzo

What is Hammerhead doing about this issue?  I have done updates and still the same.

Is it really that hard or is Hammerhead care that they refuse fix the elevation issue.  Used a Garmin for years and years and never had this issue.

Hammerhead customer service told me they were working on a fix nearly a year ago.  Why the delay?

 

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    MarcoMarco Gasparrini

    From a review on the new K3 “on the elevation accuracy, Hammerhead has had issues in the past with massive elevation errors. At a media briefing, the company says those issues were specifically related to a manufacturer error in a specific component, for a specific set of units.”

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    John Pfennings

    New Karoo solved? Top now

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    Paul Izzo

    Chance of buying another Hammerhead product is very remote.  Terrible customer service, burn up 10% of battery life for every 10 miles, awkward user interface.   Looks like I am going back to Garmin.

    Unless of course someone Hammerhead/SRAM actually wants to stand behind their product and fix it or replace it.  But that is pretty unlikely.

    Hammerhead - do you read your customers concerns and stand behind your products or is it that you don't care???

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    Alan Tait

    If your unit is still in the two year warranty you can have it replaced although the elevation discrepancy is a hardware issue a new unit might not resolve the problem.

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    Alan Tait

    I contacted their support and returned my unit with a new one arriving today. I’ve yet to test it but the party line was the elevation problem wasn’t on all units (believe that if you want ) Might be worth a try if you purchased your unit in the last two years.

    AT

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    Brandon Babcock

    @Alan - I assume they are replacing a K2 with another K2, correct?

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    Oliver

    ".... the company says those issues were specifically related to a manufacturer error in a specific component, for a specific set of units.” 

     

    Specific set of units being all of them :D

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    Paul Izzo

    So after being increasingly annoyed that my elevation is way off, and reading these comments I decided to get in touch with Hammerhead.  They offered me a replacement for the Karoo2 that has useless elevation readings. "Specific batch" of units as that has been mentioned here. My one year replacement warranty is almost up in June so I was very close to being screwed.

    I am sure I will be getting a remanufactured unit but if it works...we'll see.

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    Alan Tait

    @Paul Izzo for what’s it worth I went through the same thing and took delivery of a new Karoo 2 over a week go. So far every ride has had correct elevation numbers within 1% anyway.

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    MarcoMarco Gasparrini

    This is the reply I got from HH when I asked about the component issue “ We were indeed able to identify that the elevation issue was due to a bad components on some units and for the most part, we have been replacing units that have shown the bad elevation data during the ride.

    I can assure you that the replacement unit should surely perform a lot better than your present unit. “

    I returned my unit last Wednesday and waiting for a return on Tuesday. This is the second return. Hopefully it’s a permanent fix.

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    MarcoMarco Gasparrini

    I now got notification I’m being charged $140 for customs fees for this return. Getting screwed over by this company left and right. Never buy anything from this company again.

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    Paul Izzo

    UPDATE:  Elevation still wrong by nearly 100% overage with the replacement unit?  Specific batch my a$$.

    I have been using the replacement Karoo2 that Hammerhead sent me for my original unit that had horrendous elevation errors.   I am rehabbing a sore knee so I am not climbing like I normally would just doing flat rides and this this is still WAY off.    Rides are still 70-100% higher elevation noted with replacement Karoo2 vs. Strava's elevation correction.   I was told it was only a limited batch.   Pretty sure the are pulling from the same batch for their warranty replacements that have the elevation issue. 

    Sounds like they fed me a line BS here.     Your move Hammerhead - can you send me one that actually works?

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