Whatsapp Notifications are not received

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Andreas Lauinger

I have the Companion App running, but WhatsApp notifications specifically are not received. I do receive email, SMS and Threema notifications to name a few, but no Whatsapp (also no eBay for example, but not sure if this is supposed to work).

The companion app has access to notifications (obviously, but I just checked again). There is also a list of apps that can send notifications (in the Android settings under notication service for the Companion app) and Whatsapp is activated there as well.

What could be the problem?

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    Paulo Henrique Schell

    I am also having this exact issue. I was only getting call notifications. After pairing haroo 2 BT audio I managed to get email notifications, but still no Whatsapp notifications. I get Whatsapp call notication though. Go figure.

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    Akhil

    Hi Andreas & Paulo,

    Thanks for posting. We have received a few more reports around the issue with WhatsApp notifications not flowing through into the Karoo, We have shared your reports with the software team. This issue seems to be affecting Android users, and our team will work on a fix based on the outcome of the investigation.

    I appreciate your patience!

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    Dale Gordon

    I'm having same issue - any info on when this might be fixed?

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    Paulo Henrique Schell

    I've been told by the support a fixed has been issued and will be available on the update that'll be resealed on June 13th.

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    Dale Gordon

    Just installed update and still no WhatsApp notifications 😕
    Calls and SMS ok.

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    Andreas Lauinger

    According to the change log, they fixed it in the app for Android (1.29.1). However I am still on 1.28 with no more updates available in the store (Pixel 8).

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    Paulo Henrique Schell

    Same for me.

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    Dale Gordon

    Andreas Lauinger - I'm still on 1.28 also with no update available on app store - hopefully its coming soon!

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    Janwillem Testerink

    Installed latest firmware today, but whatsapp notifications are still not working

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    Paulo Henrique Schell

    It won't work until you get the lastest companion app which for some reason Is not yet available.

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    Hari Krishnan

    Dear riders, Could you check if you are able to download the latest Companion app version now which is 1.29.1? We have identified that this version was not available in some regions and we have fixed it.  Are you still facing this issue with the WhatsApp notification even on the new version of the Companion app?

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    Janwillem Testerink

    Now it works with 1.29.1, perfect, thanks!

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    Anton Pietersen

    Thanks - working on Andriod version 1.29.1

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    John Terrill

    Now works for me on 1.29.1. Thanks

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    Dale Gordon

    Working now for me too 👍

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    Andy Crowther

    I am on 1.29.1 but only seem to get Gmail notifications.  I use Beeper (multi platform app, WhatsApp, FB Messenger and Google Chat etc) and don't get notifications from that.

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    Rene D.

    Hello, I have the new Karoo (3) and have installed the current Companion App 1.7.0-229 on my iPhone 15 pro with iOS 17, unfortunately I don't get any notifications from Whatsapp on my Karoo. Mail, iMessage and calls are displayed, I have also activated all options in the settings. Is there a solution?

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    Anton Pietersen

    Hi - ever since Andriod version 1.29.1 and all the Karoo 2 software updates after "Karoo Software Build Version: 1.482.1861" my whatsapp messages stopped working.  How is this being address by Hammerhead?  My phone continues connects and disconnects all the time with my Karoo 2 and no messages are coming through...  Use to work perfectly - super annoying.

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    Anton Pietersen

    Hi - I have been having success with the last 2 software updates.  The latest being "Karoo Software Build Version: 1.544.2081".  I hope it stays like this...

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