HX Activity Service has stopped, after update 1.497.1916.12 23/08/24

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Meurig Owen Rowlands

• August 23, 2024 19:01

Good evening. I've had my K2 since July 2021 (3 years & 1 Month) I Love it and Its been brilliant, its worked every time, I've done all the updates when they arrived no issues.

However todays 23/08/24 update no 1.497.1916.12 has made my unit unusable.

Ok i know a factory reset has a good chance of fixing it which i will try later after reading some of the answers to my post.

But here is what happened.

Update done, Ride started, however temperature was showing zero, Elevation climbed was also showing zero.

All other fields were fine, café stop after 24 miles, back on bike after 20 minutes or so on auto pause to find (HX Activity Service has stopped) on the screen please see photo attached. 

Restarted few times but kept coming up just would not start ride.

Could an update really do this? Anything I can do to fix without a reset please?

Looking forward to your reply, Thanks Meurig

 

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  Richard Fryer

  • August 24, 2024 17:28
  • Edited

  I'm seeing a very similar problem.

  In case it makes any difference I have the following apps side loaded: APKPure, Apple Music, Xert EBC, Assioma, Shimano ETube, Ki2 and Zwift companion app.

  Happy to provide any additional information if I can help.

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  dp-richards

  • August 25, 2024 13:19

  Same, same. Only Ki2 side loaded.

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  Valter C.

  • August 25, 2024 16:45

  Similar problem today for me, no problem starting a ride, but somewhere in the middle of the ride all the data fields stopped updating and got the HX Activity Service stopped message. The only way to resume the ride was to reboot Karoo, after restart the ride continued, a couple hours later some problem occurred again in the same ride.

  If the problem is with Ki2 I'm happy to help.

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  Meurig Owen Rowlands

  • August 25, 2024 16:54

  Mine seems OK now. Totally factory reset then re-sideload ki2. Just done 3 hour ride and all working fine. Fingers crossed for next spin.

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  Richard Strange

  • August 25, 2024 19:48

  Mine did this today.

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  Richard

  • August 25, 2024 20:28
  • Edited

  Same here!

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  Meurig Owen Rowlands

  • August 25, 2024 20:38

  Did you also have ki2 installed? I contacted hh support and they blamed ki2 lol. Funny how I've done probably 25 other updates whilst having ki2 installed and no issue

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  Richard Strange

  • August 25, 2024 22:28

  I have Ki2 installed. This maybe the straw that breaks the camels back and gets me heading back to Garmin again if they want to play this type of crap.

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  Meurig Owen Rowlands

  • August 26, 2024 07:12

  To be honest I said same thing but mine was to go back to wahoo. However after a reset and ki2 reinstalled all is well. I'll see what happens after next update

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  dp-richards

  • August 26, 2024 07:45

  After a factory reset, does the signing back into the Hammerhead account restore the profiles and pages etc?

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  Meurig Owen Rowlands

  • August 26, 2024 07:52

  Yes Abselutly everything is auto restored very handy. Only thing missing is ki2. Then after re installing ki2 even the fields on your screen has the ki2 info in them. No need to re select ki2 fields.

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  Valter C.

  • September 14, 2024 17:57

  New Ki2 version is available, please update directly from the Karoo or install via a computer. Thanks to some users for the help diagnosing the issue, no help from hammerhead as usual :)

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