Karoo 2 - iOS 18 bluetooth connection

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46 comments

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    david donnan

    I have the same issue. Iphone 16 on ios 18. Bluetooth is working on other devices on the phone. 

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    kevin chacon

    same issue as well

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    Ali

    Hi All, there have been some changes on the iOS side with this change and we are working to get this sorted out.

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    Ben Hale

    Same issue here. Any update?? This is adding to the list of other issues that's making me consider switching to Wahoo. 

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    Ali

    Hi Ben, we have shared it with our developers and they are working on getting this to work. The problem started with the iOS 18, as it works with iOS 17. There are known issues with the Bluetooth connectivity on iOS 18, as reported online by others on Apple forum: https://discussions.apple.com/thread/255765254?sortBy=rank

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    Edward Cachero

    Same issue. Can't pair my Karoo 2 with my new iPhone 16 Pro with iOS 18. Any updates?

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    Piotr Kacala

    Same issue here. Thanks for looking into this!

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    Eric Hancock

    Should we watch for a software update, or keep checking here?

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    Rob Rusk

    Bluetooth issue with ios18.1 beta and iphone 16 pro

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    j10y

    I was able to pair my iPhone 12 mini on ios18 by choosing android phone setup and using the companion app - which isn’t supposed to do anything for the Karoo 2. Pairing code generated, paired, receiving notifications as before. Scanning QR code didn’t work but pairng code appeared at the top of the screen. Companion app not running in the background, getting notifications.

    Update - I tried selecting the iPhone in Add a new phone on the Karoo 2, then opened the companion app and was able to pair.  Seems like the programmed code isn't working correctly around the Karoo 2 and defaulting to Karoo 3 setup, as a guess. Now I can see the Karoo 2 in my Bluetooth Connections on the iPhone and working as expected.

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    Gerry Stephenson

    iOS 18.1 on my iPhone 15PRO to my K3 no issues with pairing connection at all. 

    Maybe there will be a software update soon for all of you with the new iPhone 16.

    Let’s ride eh!

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    Scott Sanchez

    Same issue here. I have a Karoo 2 with latest firmware (from today - 10/3/24) and cannot pair with iPhone 16 Pro running latest version of iOS 18. Notifications were working on my old iPhone 14 Pro that had been running iOS 18 for the last few weeks (I was running and older iOS version when I made the initial pairing months/years ago - so it's probably an issue with the initial pairing in iOS 18).

    Update - I tried downloading the Companion App on the iPhone; however, it does not work. When I try to use the Companion App to pair devices it says that it will only work with the "latest Karoo." I have the Karoo 2 (not Karoo 3), so this doesn't seem to be an option.

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    Artem Bezzubets

    Update to latest iOS 18.0.1 doesn't resolve the issue on iPhone 14 Pro Max

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    Egon

    Iphone 13 mini + 18.1 = not working 

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    Alex Kamen

    I have the same issue with my iPhone 16 pro. When will this be resolved?

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    Mathew Salisbury

    Any update on resolution?

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    Ben Hale

    No resolution with iOS 18.1 on iPhone 16. Everything else I try to connect via bluetooth works. It even lets me connect the Karoo BT Audio...

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    Rob Rusk

    I have 18.1 beta 3 yes not not resolution on apple end.   Did a quick chatgpt question and she wrote code to resolve issue for ios and anroid bt connection.  I'm not a coder by any means but their does seems to be an issue betwwen to the two systems

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    Manuel Cimadevilla

    Same issue here.

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    Kenneth Perez

    Can we get an update here 20+ days seems like a long time regarding a Bluetooth connection issue for such a major phone such as an Apple Iphone. 

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    Karl Volz

    Same issue here on both my wife's iphone 16 pro/ IOS 18.1 /karoo2 and my iphone 16 pro max / IOS 18.1 /karoo2 both running latest karoo2 (REV 1.509.1960.12) FW.

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    Paul Temple

    This is pretty frustrating and I would have expected to see a fix released by now. Is this a high priority for the development team? 

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    Ali

    Hi Paul, it is a high priority and the fix will be released once it has been developed and tested. We expect it in the next 1-2 Software updates.

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    Paul Temple

    Thanks for sharing that Ali.

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    Eric Archer

    Same issue. Iphone 16 Pro Max with IOS 18.1. Phone does not find Karoo 2 device. Finds other devices, but not Karoo 2.

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    Alex G.

    Same issue, iPhone 15 Pro with iOS 18.0.1.

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    Scott Sanchez

    Just tried with the latest Hammerhead Karoo update that was released today (10/17) and it doesn't address this iPhone / bluetooth issue. Hopefully, it will be in the next release. 

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    Marcus Hecht

    I am having the same issue with Karoo 2 & iPhone 16 Pro Max with iOS 18.0.1 - and today's (10/17/2024) latest new release of the Karoo software update (1.513.1975.12) did not resolve the Bluetooth connection issue with iOS 18.

    Hammerhead, please get this sorted ASAP.

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    Kenneth Perez

    Can we at least get an update on what is taking soo long. 

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    Bolet

    Same issue here. iPhone 12 Pro and iPhone 16 pro. iOS 18 can’t connect to Karoo 2

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