Notification not working

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Tom Kenny

• October 17, 2024 23:51

I've followed the instructions carefully.  All settings are set, pairing is pared, companion app running, permissions set, and notifications turned on.  Nothing.  No notifications.  Is this an ongoing issue or have people found solutions?  I see I'm not the only one.

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  Ali

  • October 21, 2024 15:38
  • Edited

  Hi Tom, it is not an issue on the latest update but there are more settings to check on certain phone models. Which model is your phone? Also, are you on Karoo 2 or new Karoo?

  We will need more details from you to investigate so it would be best to raise a ticket with our team: https://support.hammerhead.io/hc/en-us/requests/new

  Please include above details on your ticket.

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  Wolfgang Killinger

  • November 30, 2024 17:00

  I have a question regarding the communication issue. The K3 is paired with a Pixel 7. I receive notifications for phone calls and emails for the e-mail-account registered with the Google account. But I do not receive notifications for other e-mail-accounts which are registered in GMAIL. Also, I do not get notifications for WhatsApp- or Threema-messages. Do I have to give additional permissions somewhere? Thank You for any hints.

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