Live tracking stops mid ride

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Björn Caarels

• March 09, 2025 14:41

Since firmware 1.541.2070 the live tracking stops mid ride. Homefront is then no longer able to see where I am

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  Jan Kuijsten

  • March 10, 2025 15:31
  • Edited

  Hi.
  Two weeks ago I had the same. By updating the Companion app something went wrong apparently.
  I uninstalled and reinstalled the Companion app and it works again then

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  Björn Caarels

  • March 10, 2025 18:44

  I'll give that a try. Thanks for the suggestion!

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  Björn Caarels

  • March 21, 2025 14:51

  So i've tried reinstalling the app, but no luck.

  It seems to occur when the phone loses reception, the app then no longer reconnects to the Karoo.

  Where I live it's not uncommon to lose reception because of poor cellular coverage.

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  Björn Caarels

  • June 11, 2025 07:13

  Any Updates ?

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  Björn Caarels

  • June 16, 2025 04:35

  @Akhil ???

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  Aishwarya

  • June 17, 2025 09:29

  Hi Björn,
  The live tracking feature requires an active internet connection to update the location. Karoo enables this capability through the companion app, and if the phone does not have a stable internet connection, live tracking will not function.

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  Björn Caarels

  • June 17, 2025 09:36

  But I live in an area where cell reception isn’t always given.
  I feel that the Karoo / live track should automatically reconnect when the cell reception is back.

  Please add this as a bug so it can be fixed soon.

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  Aishwarya

  • June 17, 2025 10:15

  Hi Björn,
  I've created a ticket for you and will be assisting you further.

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  Björn Caarels

  • June 17, 2025 11:05
  • Edited

  Thank you 

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