When the fix for the power button is available, will new purchases include the update?

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Frank Fiorentino

• April 01, 2025 08:41

I was an early adopter of the new Karoo but returned it due to constant restarts on rides and losing data. Now that a fix has been identified, I am considering coming back and would like to know if new purchases will include the fix and when will it be available?

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  Aishwarya

  • April 02, 2025 14:30

  Dear Frank,
  Thank you for reaching out to us and sharing your concerns.  The issue with the buttons is not consistent across all devices; it appears to be device-specific. However, please rest assured that if you encounter any issues with the buttons in the future, we will assist you in every possible way we can. 

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  Kevin Williams

  • April 13, 2025 22:39

  @Aishwarya

  My power button is now sticking on my replacement unit. I submitted a ticket via Companion App, but don't know if there is another place to submit. As with the first one, when you remove the cover from the charging port, it works as normal. 

  Thanks.

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  Marcus Mason

  • April 20, 2025 07:32
  • Edited

  @kevin, a new colour 'shell' is available for KAROO. The installation instructions show how to remove the black 'shell' already fitted. If engineering minded, it might be worth a look to see if it helps identify and resolve your issue.

  https://www.uk.hammerhead.io/collections/best-sellers/products/karoo-color-shell-elevation

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  Aishwarya

  • April 24, 2025 14:12

  Thank you for your suggestion, Markus. It is indeed a good fix for this.

  I checked that our team has assisted you with this issue, Kevin; I hope it helps.

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  Mitja Bonca

  • April 25, 2025 08:32

  Or redesigned black shell: https://www.uk.hammerhead.io/collections/best-sellers/products/karoo-color-shell-black

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