cadence drop ride sence

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Jim Fraps

• October 09, 2019 16:35
• Edited

Sometimes when i stop at traffic light it drops the cadence. 

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• 

  Ashish Kuttappa

  • October 13, 2019 12:47

  Hi Jim,
  I am so sorry to hear about the trouble with the sensors drop when stopped.
  Could you share your Karoo's Serial Number from Settings > About > Status > Serial Number.
  Please share your FIT file of the activity from the Karoo Dashboard on which you saw this issue.
  Also, share the picture of the sensors app.
  
  Please send th above details to support@hammerhead.io, which will help us investigate the issue.

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