Trash Computer

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Cesar Conde

• December 09, 2019 02:34

Let me know where to ship the karoo, I'm done with this bike computer. After a full charge this weekend it died 30 minutes into a 6 hour ride so I had a computer as decoration the entire ride. This is not the first time it happens. Is this the address to send it to: Bethlehem Fulfillment Center 4779 Hanoverville Road Bethlehem PA 18020

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  Hari Krishnan

  • December 11, 2019 17:50

  Hi Cesar,

  Sorry to hear that you have faced issues with unexpected shutdown in Karoo. We are more than happy to look into this and helps to sort this out for you.

  Could you please write back to us at support@hammerhead.io with the FIT files of the activities where you faced the issue? In this way, we will be able to investigate the issue and help you with the best resolution.

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  Cesar Conde

  • December 27, 2019 05:12

  No , I refuse to email you directly.  You will answer me here on this chat.  What is the issue, I am sure there are many customers experiencing the same problem?  What is the problem, and share the answer on this chat so everyone can read?   Is it the battery or the device?  No bull shit now and no run around, a straight answer is what we all need to hear!!

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  Hari Krishnan

  • February 05, 2020 10:00

  Sorry to hear that you feel this way. We requested you to write to us at support@hammerhead.io due to the fact that we will be able to check the ride logs using the FIT files. This helps us to troubleshoot the issue better.

  If you are still facing the issue, I request you to perform a hard reset on your Karoo which turned out to be helpful for other users who encountered the same issue. https://support.hammerhead.io/hc/en-us/articles/360003079393-Performing-a-Hard-Reset-on-your-Karoo

  If the issue still persists, please let me know here. I will create a support ticket for you and I will be able to take necessary actions to sort this out for you.

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