Dropping connection with ant+ sensors

Answered

Follow

Brian Haswell

• December 17, 2019 10:50

After receiving my karoo and updating, I have tried to use on my turbo set-up. After initial pairing with garmin ant+ speed/distance, cadence and hrm sensors the unit started dropping the connection and would not register any readings on ride screen. I replaced all batteries with good quality ones and re-paired, on this attempt the unit was registering readings for a short period, about 2 miles showing on unit, then started to constantly disconnect then re-connect the sensors only registering readings for a few seconds before reverting to dashes on screen.

I hope you can offer a fix for this as the karoo is unusable on the turbo at present.

0

• 

  Hari Krishnan

  • December 23, 2019 05:19

  Hi Brian,

  We already have your ticket and we have provided you a workaround to fix the issue. I request you to follow up there.

  0

  Comment actions Permalink
• 

  brian chavez

  • February 04, 2020 18:53

  hola Hari Krishnan me podrias pasar la solucion a mi tambien por favor, me sucede lo mismo o donde la puedo encontrar la solucion?

  0

  Comment actions Permalink
• 

  Hari Krishnan

  • February 05, 2020 09:30

  Please try the below steps which have helped most of our users who have encountered the same issue.

  > Unpair all the sensors from the Karoo.
  >Reboot Karoo
  > Click ADD on the sensor App.
  > Pair the sensors one by one over ANT+ keeping the Bluetooth off.

  If the above workaround was not helpful, please perform a Factory reset under the "Settings' App and try the above steps again.

  If the issue still persists, please feel free to write to us at support@hammerhead.io. In this way, we will be able to help you with further troubleshooting steps to sort this out for you.

  0

  Comment actions Permalink

Please sign in to leave a comment.