Download broken GPX files from the dashboard!

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Gerald Ruis

• December 27, 2019 15:56

When I download a route from the HH Dashboard as a GPX,
the altitude information is no longer included!
For example Garmin Basecamp brings a 'Corrupt file' error and cannot load it at all.

If I download a file from Komoot, then look at Basecamp, it works.
If I save the same file in the Dashborad and then download it as GPX, the file is defective again.

Do you know the problem?

Best regards
Gerald

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• 

  Hari Krishnan

  • January 04, 2020 14:20

  Hi Gerald,

  Sorry for the inconvenience caused to you. We are happy to look into this and helps you with the best resolution. Could you write back to us at support@hammerhead.io with the GPX files of the Routes? In this way, we will be able to look further into this issue.

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